What are the responsibilities and job description for the Customer Service Representative position at Staffing?
- Schedule: Monday–Friday, 8:30 AM–5:00 PM
- Weekends: Off
- Contract: 08/01/2026–10/31/2026
Key Responsibilities
- Serve as the first point of contact for customers, beneficiaries, and providers.
- Handle high-volume inbound calls, account/program inquiries, and password resets.
- Provide clear and accurate information regarding programs and procedures.
- Document calls, complaints, and customer interactions accurately.
- Route calls to appropriate leadership or agencies when needed.
- Research customer issues across multiple applications and provide appropriate solutions.
- Handle difficult/frustrated customers using calm conflict resolution and problem-solving skills.
- Meet daily call volume, quality, and customer service standards.
Required Qualifications
- High School Diploma/equivalent 6 months call center experience, OR Associate degree or higher without call center experience.
- Strong verbal and written communication.
- Customer service and problem-solving skills.
- Ability to navigate multiple applications/systems.
- Ability to work full-time in a structured, high-volume call center environment.
- Typing speed: 30 WPM minimum — onsite typing test required before interview.
- Must pass customer service assessment.
- Must pass criminal background check and drug test.
- Must be 18 years old.
Ideal candidate: Customer service/call center professional with strong communication, accurate data entry, typing skills, problem-solving ability, and experience handling high-volume customer calls.
Salary : $18 - $20