What are the responsibilities and job description for the Customer Service Representative II - Fully remote position at Staffing?
Core Requirements & Qualifications
- Residency: Must currently live in New Jersey.
- Experience: Minimum 6 months of relevant experience. Call center or customer service experience is preferred. Spanish bilingual skills are a plus.
- Education: High school diploma or GED required; Associate degree or higher preferred.
What You Will Do
- Support: Answer inbound and outbound calls regarding healthcare Marketplace enrollment, eligibility, and applications.
- Processing: Handle household income updates, life-event changes, and plan disenrollments.
- Administration: Track and document all consumer inquiries in the system and escalate complex issues when necessary.
Schedule & Availability
You must be able to work the following Eastern Time (ET) shifts, including mandatory expanded hours during Open Enrollment (November 1 – January 31):
- Standard Hours: Monday–Friday, 8:00 AM–5:00 PM.
- Open Enrollment: Monday–Friday, 8:00 AM–8:00 PM; Saturdays, 8:00 AM–5:00 PM.
- Peak Enrollment Blocks: Includes the last two Sundays (8:00 AM–5:00 PM) and the final three days of the period (8:00 AM–10:00 PM).
Technology Requirements (BYOD)
This is a Bring Your Own Device role. You must provide:
- A computer meeting project technical specs.
- A second monitor (mandatory).
- Wired home internet (cellular/hotspot connections are strictly prohibited).
- A smartphone that supports the Microsoft Authenticator app (minimum 200 MB free space).
- A quiet workspace with a camera setup for required video meetings.
Salary : $17 - $18