What are the responsibilities and job description for the Telecommunications Administrator position at Staffing Technologies?
Telecommunications Administrator
Location: Onsite – Johns Creek, GA
Type: Contract-to-Hire (3 months → Full Time)
Salary: $85,000
Restrictions: No C2C, No 3rd Parties, No Sponsorship, No Relocation
Position Summary
The Telecommunications Administrator supports and manages corporate communication systems with a primary focus on Microsoft Teams Voice. This role handles telephony operations across all locations, supports legacy VOIP systems until fully migrated, and manages corporate mobile devices and carrier relationships. A strong customer-service mindset and hands-on technical expertise are essential.
Key Responsibilities
- Support, maintain, and administer Microsoft Teams Voice across all company locations.
- Provide technical support for Teams Voice migrations, upgrades, and configuration changes.
- Maintain existing telephony/VOIP systems until fully replaced by Teams Voice.
- Collaborate with Systems & Operations, Network Ops, and Service Desk teams to ensure high-quality service.
- Respond promptly to telecommunication issues and outages.
- Monitor and optimize telephony environments for stability and performance.
- Administer corporate mobile devices: activations, deactivations, reporting, and carrier relationships.
- Ensure operation of paging systems and various SIP devices when required.
- Work collaboratively with all IT teams and business stakeholders.
- Deliver exceptional customer service and communication.
- Perform additional duties as assigned.
Required Qualifications
- 5 years in Communications / VOIP systems
- 3 years with Microsoft Teams Voice
- 3 years with Microsoft O365
- 3 years supporting mobile devices
- Strong understanding of telecommunications (voicemail, paging, alarms)
- Excellent customer service and communication skills
- Strong critical thinking, troubleshooting, and problem-solving abilities
- Effective organizational and time management skills
Preferred Qualifications
- Subject matter expertise in Teams Voice administration & rollouts
- Experience with RingCentral
- Knowledge of QoS, Route Redistribution, Policy Routing, Multicast
- 2 years working with Teams, Skype for Business, Enterprise Voice/Unified Communications (SBC, VoIP, PBX)
- Experience supporting large-scale infrastructure projects
- Experience with Active Directory and multi-vendor hardware/software
- Strong knowledge of Microsoft server operating systems
Salary : $85,000