Technical Writer

Technical Writer – (Medicaid Program)

Augusta, ME (Remote/Hybrid - Maine-based preferred)

Full-time (up to 35 hours/week)

Pay Rate - $31.00 per hour

Position Overview

The Technical Writer supports our client by developing clear, accurate, and accessible communication materials for providers, members, and internal stakeholders. This role translates complex Medicaid policies, system updates, and regulatory requirements into user-friendly content. The Technical Writer collaborates closely with cross-functional teams—including policy, operations, data analytics, and IT—to ensure consistency, clarity, and compliance across all communications.

Key Responsibilities

Content Development & Communication

• Draft, edit, and publish materials such as:Provider bulletins and e-messages
• Newsletter articles and presentations
• Web, email, and social media content
• Translate complex Medicaid policies, billing guidance, and system updates into plain-language content
• Ensure consistent messaging aligned with MaineCare regulations and federal/state policies

Documentation & Process Management

• Develop and maintain technical and operational documentation, including:Business requirements and system documentation
• Standard operating procedures and knowledge-transfer materials
• Manage the full document lifecycle:Intake → review → approval → publication → version control
• Maintain document repositories (SharePoint, OneDrive) and internal intranet content
• Establish and enforce communication standards and style guidelines

Collaboration & Stakeholder Engagement

• Partner with SMEs across policy, compliance, IT, and operations teams
• Facilitate communication workgroups and project-related meetings
• Gather requirements and validate content for accuracy and completeness
• Serve as a key liaison for communication-related initiatives

Program Support & Continuous Improvement

• Analyze communication performance (email and web metrics) and recommend improvements
• Identify opportunities to streamline communication workflows
• Support outreach efforts and engagement initiatives across stakeholders
• Amplify key communications across platforms such as:MaineCare Partner Portal
• Internal communications and leadership reporting
• Governor’s Office updates

Typical Deliverables

• Provider bulletins (reaching 11,000 providers)
• Technical and business documentation
• System implementation and compliance materials
• Web and intranet content
• SOPs, training materials, and presentations
• Communications related to: Medicaid policies and benefits
• Claims processing and prior authorization
• Provider enrollment and engagement
• Care management and rate systems

Minimum Qualifications

• Bachelor’s or Associate degree in Communications, English, Journalism, Public Policy, or related field (or equivalent experience)
• 1–3 years of professional or technical writing experience
• Exceptional writing, editing, and proofreading skills
• Proven ability to simplify complex technical or policy information
• Strong organizational skills with the ability to manage multiple priorities

Preferred Qualifications

• Experience with Medicaid, healthcare, or human services programs
• Familiarity with claims systems, policy documentation, or regulatory environments
• Experience working in government or public sector settings
• Knowledge of plain language and accessibility standards
• Experience documenting business processes and workflows

Core Competencies

• Technical & policy writing expertise
• Attention to detail and accuracy
• Analytical thinking and problem-solving
• Strong communication and stakeholder management skills
• Ability to work independently and in team environments
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and SharePoint
• Experience with document management and collaboration tools

Work Schedule

• Full-time (up to 35 hours per week)
• Monday–Friday during standard business hours
• Hybrid/remote flexibility within Maine

Benefits

At SSO, we invest in our people—supporting your health, financial security, and growth:

• Health, dental, and vision insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Additional employee perks