Customer Service Representative 1

Staffing Solutions Organization LLC (SSO), an affiliate of Public Consulting Group LLC (PCG), is focused on delighting clients with world-class managed staffing and talent consulting services. SSO is committed to a diverse workforce, which is a reflection of our clients and the people they serve.

Customer Service Representative 1 – Site Visit Scheduler - in North Carolina (Remote)

Overall Responsibilities:
Requires call center work with daily interactions with providers and other staff. Accuracy and attention to detail are very important. Great customer service is a must.

Specific Responsibilities:

• Answering phone calls and calling providers
• Scheduling appointments
• Attention to detail and accuracy
• Ability to take good notes based on discussions with providers
• Great customer service
• Working in Excel, Outlook and Word

Required Skills:

• Microsoft Office Products including Excel, Outlook, Word etc.
• Spatial skills
• Time management
• Professionalism
• Accuracy

Experience Preferred:

• Scheduling Appointments
• Customer Service
• Medical Office/Insurance

Remote Work Statement
This position is a remote, work from home position. SSO is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at SSO, you must:

• be available during your set working hours
• have a safe, private, and distraction-free environment in which to complete your work, and
• be able to give your full attention to the completion of your SSO job duties

Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

Compensation for roles at Staffing Solutions Organization LLC (SSO) varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, SSO provides a reasonable range of compensation for this role. In addition, SSO provides a range of benefits for this role.

Applicants must be authorized to work in the U.S. This position is not eligible for work authorization sponsorship including H-1B sponsorship) by SSO. Under the federal laws relating to the F-1 STEM EAD program, SSO may be able to support a STEM EAD extension application at the sole discretion of your Designated School Official. This does not guarantee that any STEM EAD extension application will be approved.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, marital status, age, national origin, protected veteran status, or disability. Staffing Solutions Organization LLC is an E-Verify participant.