Chief of Staff

Chief of Staff (Medicaid Program Director)

Division of Marketplace Eligibility & Integration (DEMI)

Location: 11 Corporate Woods, Albany, NY

Schedule: Hybrid - 50% Remote 50% Onsite

The Chief of Staff will support the Deputy Director, Division of Eligibility & Marketplace Integration, by coordinating executive operations, tracking priorities and commitments, and helping ensure timely follow-through on key initiatives.

The position will coordinate across Bureau Leads and other stakeholders to maintain a critical path for system changes, identify dependencies and risks, and help advance decisions and priorities. The Chief of Staff will attend priority meetings, capture decisions and next steps, facilitate follow-up, and support team huddles and other meetings as needed.

The Chief of Staff will develop executive-ready presentations, talking points, and written materials, translate complex issues into clear recommendations, maintain SharePoint folders and shared records, and support special projects and delegated assignments. The incumbent will manage the Deputy Director’s calendar, prepare and coordinate access to agendas and briefing materials, track action items, and help resolve scheduling conflicts and coverage needs. This position will help ensure the Deputy Director is well-prepared, well-informed, and supported in driving division priorities forward.

Basic Qualifications:

• 12 years of professional experience
• 7 years subject matter experience
• Supervisory experience

Desired Characteristics:

The ideal candidate must demonstrate experience supporting senior leadership; coordinating multiple priorities in a fast-paced environment; tracking actions, deadlines, and deliverables across teams; and preparing written materials for executive audiences.

Preferred Qualifications

• Experience serving in a chief of staff, executive operations, senior advisor, project management, or comparable strategic support role for executive leadership.
• Experience coordinating complex initiatives across multiple teams, bureaus, or systems, including tracking dependencies, managing competing priorities, and escalating risks requiring leadership attention.
• Experience supporting executive calendar management, meeting preparation, action tracking, and follow-through on leadership commitments.
• Strong facilitation skills, including experience developing agendas, leading meetings, capturing decisions, and driving accountability for next steps.
• Experience producing executive-ready presentations, briefing materials, talking points, and decision-support documents for senior leaders.
• Demonstrated ability to synthesize ambiguous information, exercise sound judgment, and translate complex issues into clear recommendations, options, and action plans.
• Strong organizational skills and attention to detail, including experience maintaining shared files, records, and document repositories such as SharePoint.
• Experience working in a government, health, human services, Medicaid, eligibility, marketplace, or other highly regulated program environment is preferred.

Benefits (Through SSO)

SSO offers a competitive benefits package that supports your health, financial well‑being, and long‑term growth, including:

• Medical, dental, and vision insurance
• 401(k) with discretionary employer match
• Paid time off and holidays
• Flexible spending accounts
• Additional employee perks