Call Center & Enrollment Representative - Hiring ASAP!

This is not a remote role. Applicants must be able to report to work on time as scheduled.

Position: Call Center & Enrollment Representative

Location: Honolulu, HI

Pay: This position has a fixed rate of $17/hour

Experience: Prior experience working in a call center or medical/clinical setting is preferred.

Type: Full-time; Contract

Schedule: Monday - Friday, 7:45am to 4:30pm (Available to work overtime on weekdays and Saturdays as needed.)

Staffing Solutions of Hawaii is seeking a Call Center & Enrollment Representative to join a growing and dynamic team!

Job Description

• Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc.), resolve issues, and identify trends.
• Support the upcoming Vuebill transition to the new Billtrust payment/billing platform.
• Handle incoming phone calls and inquiries.
• Support members and employer groups with navigation and instructions on how to log in and re-enter payment information for automatic payments or making.
• Perform other duties as required
  
  

Position Requirements

• Excellent listening, analytical, and problem-solving skills.
• Ability to handle difficult and stressful situations effectively.
• Strong relationship-building, critical thinking, and problem-solving skills.
• Professional verbal and written communication skills.
  
  

Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled workforce solutions company whose mission is to fix how work is bought, sold and delivered to enable access to the American Dream.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.