What are the responsibilities and job description for the Provider Support Representative position at Staffing Proxy?
Staffing Proxy is partnering with Fasikl, an innovative Minnesota-based med-tech company, to hire a Provider
Support Representative. This position supports physicians, nurses, and
other clinical professionals who rely on Fasikl’s FDA-cleared AI therapeutic
device. In addition to on-site responsibilities, this role may include
occasional local provider visits with team members and out-of-state travel as
needed.
Position Overview
The Provider Support Representative serves as the
primary point of contact for clinical partners, ensuring they have the
information and guidance needed to successfully adopt and use the device.
Responsibilities include explaining product features, addressing documentation
and coverage requirements, coordinating meetings or demos, and documenting
provider interactions thoroughly. The role requires a polished, professional
presence and the ability to communicate effectively with physicians and
healthcare staff.
This is an on-site position, and
occasional travel may be needed.
Key Responsibilities:
- Support physicians, nurses, and clinical staff with
product-related questions.
- Explain product features, documentation requirements,
and relevant coverage considerations.
- Respond promptly to clinical inquiries via phone,
email, and scheduled meetings.
- Participate in local provider visits and occasional
out-of-state travel with team members.
- Assist with product demos or education sessions as
needed.
- Maintain accurate records of provider interactions and
follow-up items.
- Relay provider feedback to internal teams to support
continuous improvement.
What We’re Looking For:
- Strong written and verbal communication skills with a
professional, provider-facing presence.
- Exceptional attention to detail and strong
organizational skills.
- Ability to explain technical or process-oriented
information clearly.
- Experience in healthcare, medical devices, customer
support, or a related field preferred.
- Comfortable managing multiple priorities and working
cross-functionally.
- Bachelor’s degree preferred.
Why This Role Matters
Your work
directly supports clinicians integrating a first-in-class AI therapeutic into
patient care. By ensuring providers receive accurate, timely guidance, you help
advance adoption and deliver a strong overall experience for patients and
healthcare teams.
Compensation & Benefits:
- Pay range: $27–$32/hr
- Medical, dental, and vision insurance
- PTO / paid holidays
- 401(k)
Salary : $27 - $32