What are the responsibilities and job description for the Call Center Rep - Remote after training! position at Staffing Now?
SNI Companies is looking for Call Center Representatives to join a great organization in the Jacksonville, FL area! This is an entry level position. Must be currently located in or near Jacksonville, FL.
After in-person training, you will be eligible to be fully remote. Starting at $13 an hour, candidates are eligible for a raise after you are converted to a permanent employee byt he client. Must be able to work on site during training period. Must be able to pass background check and drug test.
Must posses strong communication skills and be able to proficiently use a computer.
Call Center Representatives will act as a liaison, provide product / services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
Call Center Representative Job Description / Summary :
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Qualifications :
Benefits :
Salary : $13
