What are the responsibilities and job description for the Studio Manager - Burlington, MA position at Staffing Fitness?
About the Company
Our client is a high-energy boutique fitness studio concept focused on making group fitness accessible to everyone. With an innovative class format and a community-driven approach, this brand is growing rapidly and looking for a driven, people-first leader to take ownership of studio performance and culture.
This position is being recruited by Staffing Fitness LLC on behalf of our client.
About the Role
The Studio Manager is the heartbeat of the studio — responsible for driving membership sales, leading daily operations, and cultivating a high-performance team culture where customer satisfaction and safety come first. This leader will strategically implement initiatives that fuel revenue growth while upholding brand standards and operational excellence. The Studio Manager reports directly to the Franchise Owner / Regional Manager.
Key Responsibilities
Membership Sales & Retention
- Deliver on Key Performance Indicators including membership sales conversion, member retention (measured as monthly churn), month-over-month recurring membership growth, and gross revenue targets
- Execute lead follow-up, trial conversions, and outreach strategies to grow the membership base and reduce cancellations
Studio Operations
- Comply with and uphold all brand standards, company policies, and procedures
- Maintain fluency in all brand systems and applications that support the studio and membership program
- Build and manage weekly staffing schedules while monitoring payroll expenses
- Ensure the facility is clean, well-maintained, operationally sound, and in compliance with health and safety regulations
- Oversee full function and maintenance of all exercise equipment and accessories per maintenance schedules
- Ensure all systems and processes are followed — including member check-in, waiver signatures, and membership adjustments (freezes, cancellations, upgrades/downgrades, etc.)
Staff Development & Leadership
- Provide in-studio leadership by coaching staff on sales techniques, customer service excellence, and performance accountability
- Conduct bi-annual performance reviews and continuously monitor team engagement to drive studio success
- Recruit, hire, and onboard new staff members
- Demonstrate the ability to perform all job duties of the Assistant Studio Manager and Coaching staff, and actively support their professional development
Marketing & Community Engagement
- Facilitate studio-specific marketing promotions, audit CRM campaigns, and manage local messaging
- Support and lead community events that drive member appreciation and generate new leads
- Maintain regular communication with the Customer Service team to resolve member issues effectively and efficiently
Culture & Floor Leadership
- Lead the fitness floor when needed, guiding members through workouts in a safe and effective manner
- Maintain a high-energy, motivating studio culture for both members and staff
Qualifications
- Required: Strong leadership, management, and communication skills
- Required: Ability to multitask, manage time effectively, and demonstrate a strong work ethic with integrity and professionalism
- Required: Proficiency in MS Office and CRM systems
- Preferred: Management experience in the health & fitness industry
- Required: CPR certification (or willingness to obtain within 3 months of hire)
- Required: Fitness certification from a nationally accredited organization (or willingness to obtain within 3 months), OR a B.A. in Exercise Science or related field
- Personal training, group fitness, or small group fitness certifications accepted
Schedule & Compensation
- Full-time, salaried position
- Minimum of 40 hours per week (may exceed based on studio needs)
- Minimum 35 hours per week in-studio during operational hours
- Must have availability for early mornings, evenings, and weekends to align with studio operating hours
- Additional hours may be required for community events, grassroots marketing, and administrative tasks to ensure smooth studio operations
Why Join Us?
This is an opportunity to lead a dynamic fitness studio, build a team, and make a tangible impact on your community's health and wellness — all while growing your career in the boutique fitness industry. If you're a results-driven leader who thrives in a fast-paced, people-focused environment, we'd love to hear from you.
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Salary : $60,000 - $70,000