What are the responsibilities and job description for the Customer Service Supervisor position at Staff Up?
Staff Up is seeking a dynamic and experienced Customer Service Supervisor to support clients and customer base as well as outside sales department.
Must have experience in the Construction Industry!
BILINGUAL is a plus!
Annual Salary $65,000-$75,000
- Potential for monthly bonuses
Duties and Responsibilities:
- Provide ongoing support and direction to Customer Service Representatives to ensure accurate and complete order entry, processing, on-time delivery, and invoicing
- Interact with detailing, estimating, and outside sales, production, and shipping departments to maintain on-time delivery. Ensure customers’ expectations are exceeded.
- Coordinate new customer requests for product samples, specifications, pricing, and availability with various departments, i.e. sales, production etc.
- Provide on-going direction, guidance, training, and support to staff which includes making personnel decisions on employee hire, compensation, evaluation, and disciplinary action.
- Oversee the Dallas CSR & Inside Sales Team while supporting other locations by standardizing everyday procedures
- Oversee showroom layout, stocking, cycle counting and overall organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from groups of managers, clients, vendors, and the general public.
- Directly supervises all counter and inside sales personnel for the branch. Responsibilities include hiring, training, evaluation, coaching, discipline and termination of administrative employees. Employees will address and resolve complaints of branch administrative personnel.
- Ability to solve problems and deal with a variety of concrete variables in situations where limited standardization exists.
Required Education & Experience:
- 1-3 years of experience in customer service management
- Experience in building materials supply preferred
- Strong working knowledge of Microsoft Office Suite
- Epicor – BizTrack experience a plus
- Strong written and verbal communication skills
- Bilingual – English/Spanish (Preferred)
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Experience:
- Construction Industry: 3 years (Required)
- Customer Service Supervisor: 3 years (Required)
Work Location: In person
Salary : $65,000 - $75,000