What are the responsibilities and job description for the Customer Service Associate (SEASONAL / PART-TIME) position at Stadium Operations?
Note: This is a part-time, seasonal role. Hours per week can fluctuate depending on candidate situation and company need.
Primarily, this role will involve working at the ~20 professional soccer matches per year that take place at Fitzpatrick Stadium from mid-April through mid-November, usually on Saturdays and Sundays. Associates are expected to commit to at least 17 of the 2026 home matches in order to join the team.
Hourly rate: $16.75 per hour
Primarily, this role will involve working at the ~20 professional soccer matches per year that take place at Fitzpatrick Stadium from mid-April through mid-November, usually on Saturdays and Sundays. Associates are expected to commit to at least 17 of the 2026 home matches in order to join the team.
Hourly rate: $16.75 per hour
Hearts of Pine is seeking friendly, enthusiastic Hospitality and Guest Service associates to join our game day event staff. This is a part-time seasonal position focused on enhancing the fan experience and ensuring smooth event operations.
You will consistently provide best-in-class customer service to Hearts of Pine fans. You will be an expert in what it means to be a part of the Hearts of Pine team and part of the greater Maine community by sharing your knowledge about the team and our offerings- educating, informing, and inspiring. You will offer information to the customer as needed, and execute operational processes effectively and efficiently. Your goal is to be fan-first to help make sure stadium attendees have an unforgettable experience at Hearts of Pine matches!
Key Responsibilities:
You will consistently provide best-in-class customer service to Hearts of Pine fans. You will be an expert in what it means to be a part of the Hearts of Pine team and part of the greater Maine community by sharing your knowledge about the team and our offerings- educating, informing, and inspiring. You will offer information to the customer as needed, and execute operational processes effectively and efficiently. Your goal is to be fan-first to help make sure stadium attendees have an unforgettable experience at Hearts of Pine matches!
Key Responsibilities:
- Provide exceptional customer service to all guests and staff, while maintaining complete knowledge of the Stadium layout to effectively direct supporters and staff.
- Assist with event setup and breakdown activities on game days.
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Specific duties at Hearts of Pine home games may also include:
- Check and validate tickets for proper zone entry.
- Provide Fan Experience assistance at the Guest Services station.
- Help scan and verify tickets at entry to ensure quick, accurate guest check-in
- Assist customers with finding their seats and help ensure proper crowd flow
Qualifications and Requirements
- Ability to communicate and problem-solve effectively.
- Enthusiastic, proactive, and team-oriented approach to guest services.
- Must be able to walk and stand for up to 4 consecutive hours, in an outdoor environment, rain or shine.
- Work nights/weekends as necessary, especially on the dates of the club’s home games
- Must have reliable transportation to/from Fitzpatrick Stadium in Portland, Maine.
- Perform other related duties as assigned
Preferred Qualities
- A passion for soccer and Hearts of Pine
- Ability to help customers with digital tickets on their mobile phones, as needed.
- Ability to work in a fast-paced environment.
- Physical ability to lift up to 30 lbs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Salary : $17