What are the responsibilities and job description for the Customer Sales and Service Representative position at Staci Werlau State Farm Insurance Agency?
Job Overview
We are seeking a motivated and enthusiastic Customer Service/Sales Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service while assisting them with their inquiries and sales needs. Your ability to communicate effectively and handle customer interactions will play a crucial role in enhancing customer satisfaction and driving sales growth.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Assist customers with account changes, policy requests and transactions.
- Process transactions accurately, including cash handling and data entry.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Provide information about products and services to enhance the customer experience.
- Resolve customer complaints or issues with empathy and efficiency.
- Collaborate with team members to achieve sales targets and improve service delivery.
- Uphold company policies and procedures while ensuring compliance with industry standards.
Skills
- Proficient in English; or multilingual skills are a plus.
- Strong cash handling abilities with attention to detail.
- Excellent client service skills, demonstrating a commitment to customer satisfaction.
- Proficient in data entry with a high degree of accuracy.
- Exceptional phone etiquette and communication skills for effective interaction with customers.
- Experience in call center environments is advantageous.
- Ability to work collaboratively within a team setting while also being self-motivated.
Join us as we strive to provide outstanding service to our customers while fostering a positive work environment for our employees. Your contributions will be vital to our success!
Job Type: Full-time
Pay: $34,500.00 - $75,764.00 per year
Benefits:
- Paid time off
- Professional development assistance
License/Certification:
- Property & Casualty License (Preferred)
Ability to Commute:
- Olean, NY 14760 (Preferred)
Ability to Relocate:
- Olean, NY 14760: Relocate before starting work (Preferred)
Work Location: In person
Salary : $34,500 - $75,764