Retail Compliance Manager

Job Title

Retail Compliance Manager

Dept

Operational Excellence

Reports To

Dir of Operational Excellence

FLSA Status, Class

Exempt

BASIC SCOPE/PURPOSE

Summary: The Compliance Manager is responsible for overseeing and ensuring organizational compliance across three critical domains: Retail Compliance, Regulatory Compliance, and Hazardous Materials (Hazmat) Compliance. This role provides leadership, direction, and oversight to ensure that the company meets customer requirements, adheres to applicable regulations, and maintains safe, efficient, and compliant logistics operations.

The ideal candidate will have strong knowledge of retail vendor requirements, U.S. regulatory frameworks (OSHA, DOT, FDA, C-TPAT, etc.), and hazardous materials transportation standards (IATA, 49 CFR, IMDG).

Job Requirements

Retail compliance:

• Lead compliance with major retailer routing guides, vendor manuals, and EDI standards (Walmart, Amazon, Target, etc.).
• Develop and implement processes to minimize chargebacks and improve customer scorecard performance.
• Partner with client services and operations to ensure labeling, packaging, and ASN accuracy.
  
  

Regulatory Compliance

• Maintain and enforce compliance with all relevant federal, state, and international regulations (OSHA, FDA, C-TPAT, ISO, etc.).
• Manage audits and certification renewals.
• Serve as liaison with external auditors, government agencies, and customers on compliance matters.
• Oversee compliance reporting, documentation, and record retention.
  
  

Hazmat Compliance

• Manage the company’s Hazmat program, ensuring compliance with IATA, 49 CFR, and IMDG requirements.
• Oversee employee training, certification, and record-keeping related to hazardous materials.
• Review and approve hazardous shipments, SDS/MSDS documentation, and carrier approvals.
• Ensure proper handling, storage, and disposal procedures for dangerous goods.
  
  

Leadership & Oversight

• Develop, implement, and monitor compliance policies and SOPs.
• Provide training and guidance to operations, transportation, and client services teams.
• Track KPIs, report compliance performance, and escalate risks as needed.
  
  

Qualifications / Job Requirements

• Bachelor’s degree in Business, Supply Chain, Safety, or related field.
• 5–7 years of compliance experience in logistics, 3PL, retail distribution, or related industry.
• Strong knowledge of hazardous materials regulations (IATA/49 CFR/IMDG).
• Experience managing retail compliance programs (chargebacks, routing guides, vendor scorecards).
• Familiarity with regulatory frameworks (OSHA, FDA, C-TPAT, ISO).
• Excellent organizational, communication, and leadership skills.
  
  

Work Environment: While performing duties of this job, the work environment may vary from professional office and other vendor/client locations.

Travel: this position will require you to travel in the CONUS about 10% - 30% of the year.

Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit.

EEO Policy: Staci Americas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.