What are the responsibilities and job description for the Business Development Associate position at Staccato?
Description
THE COMPANY
Built for Heroes and based in Florence, Texas, Staccato is on a mission to proudly serve those who protect and embody American freedoms. As the inventors of the 2011® platform—the World’s Best Shooting Pistols—Staccato manufactures its handguns and ammunition in America at their headquarters in Florence, TX. The Staccato 2011 has been approved for on- or off-duty carry by over 1,600 U.S. law enforcement agencies in just five years, including elite teams such as U.S. Marshals Special Operations Group, the Texas Rangers and Miami Dade Special Response Team. With a spirit of American ingenuity and commitment to its family of owners, Staccato guarantees its guns for life, and guarantees supply of its 9mm ammunition to subscribers of its ammo service.
Staccato Ranch serves as the place where Staccato unites its family of patriots to celebrate freedom and elevate heroes every day.
Staccato was ranked one of the Fastest Growing Private Companies in the Southwest by Inc. Over 25% of our team members are veterans and 100% are patriots. We strive relentlessly to achieve our best every day and are focused on continuous improvement and progress in everything we do.
THE MISSION
We protect freedom. We proudly build the best product possible for those who protect and embody American freedoms.
THE OPPORTUNITY
Our Business Development Team is currently operating in four regions throughout the United States. We are seeking an entry-level candidate with an Always Forward mindset who operates with a sense of urgency in supporting Staccato’s Heroes. Reporting to the Business Development Support Manager, our Business Development Associate will ensure that all sales orders are processed and fulfilled efficiently. You will become Customer Obsessed and work to exceed our customers' expectations daily.
THE ROLE:
The Business Development Associate is a full-time role responsible for inputting accurate data to fulfill all incoming orders throughout the United States. You will support the Business Development team by performing timely updates on orders throughout the manufacturing process, answering general questions from customers, and attending events in your assigned region. This role is onsite, the primary responsibilities include:
- Input orders, customer information, and other data are pertinent to ensuring we deliver exceptional service to Staccato's current and future customers.
- Regularly attends demos, conferences, and other events in your assigned region.
- Answer all inbound calls, emails, and other inquiries from the Staccato HEROS program.
- Provide support to key stakeholders of the Business Development team to enhance the overall customer experience.
- Track and provide timely feedback on all pending orders as products go through the manufacturing and/or ecommerce process.
- Gather industry best practices and report to the Business Development team to keep our customer experience program updated.
- Act as a liaison between Staccato and potential customers to create unique business opportunities in the future.
QUALIFICATIONS:
- 1 year of customer service experience preferred.
- Previous experience with firearms is preferred but not required.
- Previous experience with Epicor, Salesforce, and BIG Commerce is preferred, not required.
- Basic understanding of Microsoft Office
- Strong organizational and communication skills are required.
- Desire to learn new skills and take on new challenges.
- Travel up to 70% required.
COMPENSATION AND BENEFITS
We offer a competitive and attractive package of compensation and benefits, including health insurance, 401(k) plan, paid vacation, and holidays. In addition, as a Staccato team member, you enjoy discounts on Staccato products.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
