What are the responsibilities and job description for the Level 2 IT Technician position at Stability IT Solutions?
Level 2 IT Technician – Managed Service Provider (MSP)
Location: Bloomington - On-site • Type: Full-Time
About the Role
We’re looking for a skilled Level 2 IT Technician to join our MSP team. You’ll handle escalated support tickets, troubleshoot complex technical issues, and provide outstanding service across multiple client environments. This role suits someone experienced in IT support who enjoys variety, multitasking, and solving problems fast.
Key Responsibilities
- Handle escalated issues from Level 1 technicians and manage tickets through to resolution.
- Troubleshoot and support workstation operating systems, networking, and remote access.
- Administer Active Directory, Group Policy, and user accounts.
- Use RMM/PSA tools (ConnectWise, Datto, Atera, Kaseya Tools, etc.) for monitoring and support.
- Communicate clearly with clients and document work accurately.
- Assist with various service automation, workstation deployment, network setup, M365 user and security setup, and onboarding/offboarding.
Requirements
- 2–4 years of IT support experience (MSP preferred).
- Strong knowledge of Windows environments, Microsoft 365, and networking basics (DNS, DHCP, VPN).
- Experience using remote support and ticketing systems.
- Excellent troubleshooting, documentation, and customer service skills.
Bonus Skills:
- PowerShell scripting, Intune/Azure AD experience.
- Knowledge of firewalls, VLANs, or backup solutions.
- Relevant certifications (CompTIA, Microsoft, CCNA, ITIL).
What We Offer
- Competitive pay and benefits
- Ongoing training and certification support
- Opportunities for career growth within a fast-paced MSP
- Supportive, team-focused environment
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $40,000 - $50,000