What are the responsibilities and job description for the 988 Crisis Counselor position at St. Vincent's Hospital Westchester?
This per-diem position responds to and manages calls for the 988 Suicide and Crisis Lifeline; callers of all ages who may be experiencing emotional distress, mental health crisis, and those who may be actively suicidal.
Duties and Responsibilities:
- Answer calls on assigned incoming lines in accordance with the organization's training and scope
- Assess for risk, provide crisis intervention, complete safety plans, and make appropriate referrals to resources in the community
- Place outgoing and follow-up calls to callers, third parties, and community resources when needed
- Document calls in an accurate and timely manner in web-based software
- Assist with placing rescue calls as needed for callers requiring emergency assistance
- Be equipped to apply crisis intervention tools and techniques and make appropriate connections to community resources
- Preform additional responsibilities as they develop and are assigned
Additional requirements:
- Active listener that is patient, non-judgmental, collaborative with strong interpersonal and empathy skills
- Possesses strong documentation skills that can collect all necessary data
- Ability to adapt quickly to various procedures for each incoming/outgoing call
- Can exercise good judgement and decision-making skills, particularly in a crisis
- Effectively multi-task and use internal messaging system during calls and throughout shift
- Can participate in required trainings, supervision, and meetings
- Communicate effectively and frequently throughout shift with supervisors and crisis team staff; can promptly alert supervisor of concerns and seeks guidance/support when needed
- Work in collaboration with St. Vincent's Crisis Prevention and Response Team
- Good working knowledge of resources in the community
Other important features:
- Education Requirements: Bachelors in a Mental Health/Human service field
- Shifts may vary; including evenings and weekends
- Remote option may be available once trainings have been completed and employee has proven enough competence to practice remotely
Pay: $25-28/hr
Salary : $25 - $28