IHC Case Manager - Ozanam Manor

Case Manager

Ozanam Manor

Full Time

Position Summary

The Case Manager supports residents of St. Vincent de Paul’s shelter and transitional housing programs. They provide trauma-informed, strengths-based case management to help residents access services, advocate for their needs, and identify and remove barriers to achieving permanent housing. Working closely with residents, the Case Manager develops individualized housing and stabilization plans, links residents to community resources, and monitors progress toward goals related to housing, income, health, and stability.

The Case Manager will promote values of open communication, transparency, dialogue, equity, collaboration, and integrity in all interactions. The ideal candidate is highly organized, detail-oriented, and able to balance independent work with strong communication and teamwork. They are quick-thinking, compassionate, and resourceful, with a passion for serving vulnerable populations.

The Case Manager also plays a role in fostering a welcoming and inclusive environment by supporting SVdP’s Culture of Invitation, ensuring that volunteers feel valued and appreciated. All positions are expected to be good Ambassadors who represent Society values of respect and dignity to all guests, volunteers, Vincentians, co-workers, donors, partners, and visitors.

Key Responsibilities

• Carry a caseload of residents, meeting with each resident at least weekly.
• In collaboration with resident, complete assessments and individualized service plans to identify needs, strengths, goals, and barriers.
• Monitor and document resident progress toward stabilization, income, and housing goals using case notes, service plans, and progress reports.
• Maintain timely and accurate records in all relevant data systems, ensuring documentation is complete within 24 hours of interaction.
• Coordinate incident intervention and conflict resolution with staff and security as needed, using de-escalation, mediation, groups, or individual coaching.
• Assist residents in identifying and navigating community systems and resources, including providing advocacy, referrals, and hands-on support for accessing services. This may include but is not limited to:
  • Coordinate / provide transportation for residents when appropriate.
  • Support residents in moving into permanent housing, including housing searches, applications, and move-in logistics.
• Attend and actively participate in staff meetings, case conferencing, trainings, and agency events.
• Contribute to SVdP’s Culture of Invitation by welcoming and supporting volunteers and helping create meaningful volunteer engagement opportunities.
• Other duties as assigned by program management.

Skills and Abilities Required

• Strong communication (verbal and written) and organizational skills, with the ability to interact effectively with residents, staff, volunteers, and community partners.
• Can work both independently and collaboratively in a fast-paced environment.
• Knowledge of community resources and social service systems; ability to advocate effectively on behalf of residents.
• Related experience working with vulnerable populations in shelter, transitional housing, or a similar environment preferred, providing trauma-informed and strengths-based support.
• Ability to remain calm and clear-headed during crises, conflict, or high-stress situations.
• Technology proficiency, including navigating the internet, using Microsoft Office Suite, ability to learn and use electronic record keeping systems.
• Passion for service.
• Valid driver’s license and clean driving record preferred.

Minimum Hiring Requirements

Physical Requirements

• Able to stand, walk, bend, reach, and lift 30 pounds