What are the responsibilities and job description for the IT Support Specialist (Temporary) position at St. Vincent de Paul Society of Lane County?
This is a temporary position for 60 days
PRIMARY PURPOSE
The primary focus of someone working in an IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks.
ESSENTIAL DUTIES AND RESPONSIBILITIES
· Resolving IT support requests from employees.
· Answering employee questions regarding computer systems.
· Gathering and analyzing data to diagnose problems with computer systems.
· Changing configurations, settings and permissions to fix computer issues.
· Generating sign ins for new hires during the onboarding process.
· Installing new software and hardware drivers and updating existing ones as needed.
· Updating employees on the status of their service requests.
· Logging all service requests and updating tickets as needed.
OTHER DUTIES AND RESPONSIBILITIES
· Maintain adherence to Company policies, safety/ergonomic standards and good housekeeping practices.
· Perform other duties and responsibilities as required.
MINIMUM QUALIFICATIONS AND EXPERIENCE
· High school diploma or equivalent.
· High-level knowledge of commonly used software, hardware and applications.
· Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language.
· Demonstrated written communication skills to create useful support logs.
· Analytical and problem-solving skills to troubleshoot and diagnose issues.
· Time management skills to provide updates and fixes within a promised time frame.
· Multitasking skills to assist multiple employees at once.
· Observational skills to recognize warning signs that indicate potential problems.
· Customer service skills to interact professionally and positively with employees and coworkers.
HOW TO APPLY
If you feel you are qualified and want to apply for this position submit a St. Vincent De Paul application at http://apply.svdp.us/
All employees and prospective employees of St. Vincent de Paul will receive equal employment opportunity without regard to race, color, religion, sex, age, national origin, disability or any other trait protected by applicable law. Promotions, transfers, training, compensation, benefits and all other employment considerations will be administered without regard to race, color, religion, sex, age, national origin, disability or any other trait protected by applicable law. Veterans are encouraged to apply.
Job Types: Full-time, Temporary
Pay: $18.00 - $22.00 per hour
Expected hours: No less than 40 per week
Application Question(s):
- This role is a full-time temporary position lasting 60 days. Would that timeline work for you?
Ability to Commute:
- Eugene, OR 97408 (Required)
Work Location: In person
Salary : $18 - $22