What are the responsibilities and job description for the Volunteer and Community Engagement Manager position at St. Vincent de Paul Georgia?
St. Vincent de Paul Georgia, Inc.
Vincent de Paul Georgia (SVdP GA) envisions a more just and compassionate Georgia, where every neighbor lives with dignity and opportunity. Our mission is to serve our neighbors with love and respect: delivering help, hope and pathways to self-sufficiency. With a core focus on preventing homelessness, fighting hunger, and improving health, our programs include rental and utility assistance, food recovery and distribution, and prescription fulfillment through an onsite pharmacy. Through all we do we practice the Vincentian Virtues of Simplicity, Selflessness, Gentleness, Humility and Zeal. Services are provided through the headquarters’ (Council) facility in Chamblee, GA, 76 Conferences (parish-based chapters) throughout the state, and 9 Thrift Stores. To learn more about SVdP Georgia and our programs, visit our website at www.svdpgeorgia.org
Feed. Clothe. House. Heal
Job Summary: The Volunteer and Community Engagement Manager plays an integral role during a time of exponential growth at St. Vincent de Paul Georgia. As a front-facing ambassador of SVdP, the Manager is an effective communicator and organizer, recruiting and assigning individual volunteers and corporate groups seeking engagement with our mission. St. Vincent de Paul relies on about 30 volunteers each day, recruited through online systems and partnership with Hands-On Atlanta. Additionally, community and corporate groups engage in special projects to support food, thrift, housing and wellness initiatives.
The Manager procures volunteers to facilitate daily operation of the Client Choice Food Market, Rosalie’s Day Center, Family Support Center and Community Pharmacy. Additionally, the Manager designs custom projects to match the desires of volunteers with the needs of our mission. This is an on-site role, based in SVdP’s Chamblee Support Center.
Essential Duties and Responsibilities
Daily Volunteer Procurement, Coordination and Assignment
- Work collaboratively with each department lead to define daily volunteer needs and roles
- Organize and maintain a system for volunteer recruitment and training
- Develop effective written and verbal communications to ensure volunteers have received mission-focused messaging and a clear, high-level understanding of the SVdP mission to serve neighbors in need with dignity and respect
- Direct volunteers to their posts with clear instructions for what to do next
- Draft and deliver volunteer hours verification documents as needed and requested
- Respond to questions, requests and special needs of all volunteers, serving as the main point of contact for all volunteers
Vendor/Partnership Management
- Serve as the point person for Hands On Atlanta, AARP, Reemployability and any other volunteer resource or procurement tool.
- Secure MOUs, written agreements in accordance with SVdP needs and approved processes
Inter-departmental Coordination and Process
- Work with department leads in Family Support Center, Rosalie’s Day Center, Community Pharmacy, and Client Choice Food Market to understand departmental needs and processes. Define a shared plan and protocol for handing off volunteers to department point-persons for program-specific training.
- Create systems and protocols to streamline processes, eliminate confusion and optimize efficiencies
- Define roles and processes for Vincentian (Chapter-based) members to participate in on-site Council-based programs
Data Management and Record-Keeping
- Keep accurate records of volunteer requests, placements and hours served
- Work with Data Analytics department to assess the effectiveness of our current volunteer recruitment tools and options to improve recruiting and retention
Community Education and Engagement
- Work with Leadership, Development and Programs teams to craft volunteer opportunities that serve to educate and engage in the mission and advocate for our neighbors in need.
Corporate Engagement and Development
- Collaborate with the SVdP Development team in crafting projects for corporate groups, ensuring our clear understanding of the corporation’s goals for volunteering and engagement
- Develop collaborative processes to ensure the corporation is engaged in SVdP follow-up communications and is offered opportunities to participate in future activities and fundraising events.
AARP and Reemployability Supervision and Oversight
- Manage up to 12 workers assigned to SVdP from AARP and the ReEmployAbility return-to-work program.
- Define assignments based on departmental team needs; arrange for training within each department
- Manage reporting and timecard needs with each organization and worker
- Make requests for additional or replacement workers as defined by departmental needs
Retention & Record Keeping
- Establish strategies for retaining volunteers and enhancing the volunteer experience for long-term volunteers.
- Maintain accurate databases and sites of individuals (Hands on Atlanta, Volgistics, Mobile Serve, National Database, CMS.)
Required Skills/Abilities:
- Demonstrated ability to recruit and manage volunteers from the community and corporations
- Excellent written and oral communication skills
- Proficiency in MS Office Suite
- Excellent organizational skills and attention to detail.
- Self-motivated and shows initiative
- Flexibility to work a variable schedule and willingness to travel as requested; some weekend or after regular business work may be required
- Thorough understanding of office equipment, recordkeeping systems, management information systems, and related protocols used in the organization.
- Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
- Strong leadership and supervisory skills.
- Excellent time management skills with proven ability to meet deadlines.
Education and/or Experience:
- At a minimum, a bachelor’s degree from an accredited college or university, or equivalent work experience
- Minimum 4 years nonprofit or related administrative experience
Language Skills: Strong written and editing skills with exceptional attention to detail. Ability to read, analyze, and interpret a variety of documents. Ability to respond to common inquiries from volunteers, staff, community leaders/members, Board of Directors, regulatory agencies, community partners, conferences, and vendors.
Mathematical Skills: Ability to calculate figures and amounts such as to develop and analyze budgets; knowledge of excel equations/formulas a plus, perform accounts receivable.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee is occasionally required to stand; walk; sit and reach with hands and arms, bend, kneel, etc.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able and available to travel as needed to build relationships, present information, develop or present solutions and to participate with external organizations in pursuit of SVdP’s mission.