IT Specialist II

MISSION STATEMENT: To transform lives through love and service.

SUMMARY: This position is responsible to assist in the daily operations of the IT department.   Conduct day-to-day computer operations, database management, telephone system operations, hardware and software, system development: and research and analyze system problems.

ESSENTIAL DUTIES AND RESPONSIBILITIES: (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties as required. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time)

• Manage technical resource by assisting users to resolve problems with equipment and data
• Provide help-desk support as required with a customer support focused attitude. Facilitate customer support processes to include database entry, scheduling, and follow-up within customer SLAs. 
• Monitor and prioritize service requests to facilitate support and the exchange of information and advice; implement solutions and assist with providers as required
• Assess software on a regular basis, ensure it meets necessary demands and is the current supported version
• Responsible for the security of mission critical data (client records, financial data, employee records) and its availability to the end user 
• Perform daily functions of the IT department  
• Perform required equipment inventories, maintain database with up-to-date information. 
• Develop, generate, and compile reports
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
• Install hardware and software then train employees on its use
• Perform data recovery procedures when required. 
• Prepare documents, spreadsheets, and database as necessary for reporting purposes 
• Back-up databases to media and offsite secure storage on a weekly basis and store to protect information from major malfunctions, disaster, or other losses
• Research and recommend replacement of equipment and upgrade software as needed
• Manage the support, training and troubleshooting of office telephone systems and voicemail
• Serve as a technical resource to departments regarding information services and hardware needs
• Actively participate in the PQI System
• Assist in data analysis processes

OTHER RESPONSIBILITIES:

• Complies with all applicable training requirements
• Complies with all company safety, personnel and operational policies and procedures
• Complies with work schedule to ensure effective operations of Agency programs 
• Contributes positively as a member of a productive and cooperative team
• Performs other duties as necessary to fulfill the Society of St. Vincent de Paul CARES Mission and Values

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)  

• Able to speak, write and understand English 
• Must possess advanced computer skills in MS Exchange, Database administration or networking operations
• Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups
• Flexible work schedule including evenings, nights, weekends, and holidays
• Ability to set appropriate limits, work under deadlines and multi-task
• Ability to organize, prioritize, self-motivate, and deliver results
• Excellent communication and listening skills
• Possess strong work ethics
• Successfully pass Law Enforcement background screening 
• Valid Florida driver’s license if driving an agency vehicle or a personal vehicle for company business
• Must have reliable transportation
• Participate in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process
• Mission-driven attitude supplemented with integrity and passion
• Adherence to the highest ethical standards, personally and professionally 
• A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance
• Evidence of deep alignment with the Society of St. Vincent de Paul CARES Mission and Values 
• This position requires a Level 2 background screening through the Florida Background Screening Clearinghouse. For more information on screening requirements, process, and disqualifying offenses, please visit the official Clearinghouse Education and Awareness website. https://info.flclearinghouse.com

ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)   

• Effective organizational and planning skills
• Must be able to work independently
• Information systems management to include data processing, systems design, and data base administration
• Must exhibit team building skills, and a strong customer support focus 

EDUCATION AND EXPERIENCE: (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)

• Bachelor’s Degree in Computer Science, Information Technology, or related field
• Minimum of 2 years industry experience in the Information Technology field 
• MSCA or equivalent preferred
• Thorough knowledge of Microsoft Office applications, including Office 365
• Experience in Microsoft Azure network 
• Experience in solving complex computer hardware problems

BENEFITS: 

• Health Insurance
• Life insurance
• Dental Insurance
• Vision insurance
• Short- and Long Term Disability
• 120 hours of PTO accrued biweekly starting at day 1 of employment 
• 13 Paid Holidays to include Employee’s birthday and Date of Hire 
• 403(b) with employer match up to 3%

GENERAL PHYSICAL DEMANDS: These physical demands are representative of the physical requirements necessary for an employee to perform the essential functions of the job successfully. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office/site requires prolonged sitting at the computer workstation; standing, bending, reaching, lifting up to 40lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

MENTAL DEMANDS: Must handle new and diverse work problems daily. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency.   

WORK ENVIRONMENT: Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents/clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential. 

The Society of St. Vincent de Paul South Pinellas, Inc. is an Equal Opportunity Employer.