Textile Field Service Technician

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

Job Function:

The Textile Field Service Technician provides comprehensive support and services to Stäubli customers, including repair, troubleshooting, and maintenance of Textile equipment. Key tasks include conducting installations, training sessions, and offering advice on replacement parts while promoting service and parts sales. The technician will also document equipment performance, maintain detailed service reports, and coordinate schedules with the Local Manager to ensure customer satisfaction. Effective communication with customers and proper management of tools and inventory are essential parts of the role.

Reports to:

Textile After Sales Manager – North America

Responsibilities and Objectives:

• Provide Stäubli customers with in-house or on-site repair, troubleshooting, maintenance services of Stäubli Textile equipment
• Provide Stäubli customers with in-house or on-site installation, training and follow-up training services on Stäubli Textile equipment
• Discuss, diagnose & repair of Stäubli Textile equipment
• Advice and recommend replacement parts (spare parts) to Stäubli customers
• Promote the sale of services, preventive maintenance and spare parts to Stäubli customers
• Document Stäubli Textile equipment performance and report findings for the purpose of troubleshooting, repairing, service recommendation and restarting the system
• Report daily to the Local Manager to update status & availability
• Completion of a detailed Field Service report for each customer service call and documentation of service interventions in CRM database
• Coordinate responsibilities, activities, and schedule with Local Manager to ensure customer satisfaction and proper billing for services and part provided
• Communicate frequently with customer to ensure that all expectations are met
• Return of parts issued for the service call but not purchased by the customer, or defective parts replaced under normal service call or warranty
• Maintain and manage tools needed to perform job duties

• Associate degree or equivalent technical education/experience in a mechanical field
• 3 years mechanical/electrical troubleshooting, teardown and repair experience
• Valid Driver’s License
• Valid Passport, able to immediately travel internationally

Physical Requirements:

• Periods sitting at a desk and working on a computer
• Must be able to lift, push, pull, and carry objects
• Must be able to lift up to 50 pounds at times
• Dexterity and accuracy as needed to operate equipment

Work schedule:

• Must travel as required both domestically and internationally up to 75%
• Ability to work as needed with our clients in Canada and Mexico for up to 2-3 weeks at a time
• Initial onboarding and training will require extended international travel
• This position will report to the Duncan, SC office

Salary:

$57,000 - $65,000

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Stäubli Corporation is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.