What are the responsibilities and job description for the Patient Services Associate - Front Desk position at St. Thomas Community Health Center?
At St. Thomas Community Health Center our mission is to provide culturally competent
healthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevant
research and educational activities directed toward achieving health initiatives that reduce
health disparities in our community. Central to our mission is to acknowledging the role of
institutional racism as causative of these disparities. As such, our work is directed toward
becoming an antiracist institution.
Job Summary
A Patient Services Associate - Front Desk plays a crucial role in providing excellent customer service, ensuring patient satisfaction, and contributing to the efficient operation of the clinic. They serve as the first point of contact for patients and help facilitate a smooth and organized patient experience.
Responsibilities
Required:
healthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevant
research and educational activities directed toward achieving health initiatives that reduce
health disparities in our community. Central to our mission is to acknowledging the role of
institutional racism as causative of these disparities. As such, our work is directed toward
becoming an antiracist institution.
Job Summary
A Patient Services Associate - Front Desk plays a crucial role in providing excellent customer service, ensuring patient satisfaction, and contributing to the efficient operation of the clinic. They serve as the first point of contact for patients and help facilitate a smooth and organized patient experience.
Responsibilities
- Greeting and checking in patients: Welcoming patients as they arrive, verifying their personal and insurance information.
- Scheduling appointments: Assisting patients in scheduling appointments, coordinating with healthcare providers,
- Answering phone calls: Handling incoming calls from patients, addressing their inquiries, and providing accurate and helpful information.
- Insurance verification and billing: Verifying patient insurance coverage, obtaining necessary authorizations, and explaining insurance benefits and coverage to patients.
- Maintaining patient records: Ensuring accurate and up-to-date patient records,
- Coordinating referrals and follow-ups: Assisting patients in scheduling referrals to specialists or other healthcare providers as required
- Managing the waiting area: Ensuring a clean, organized, and comfortable waiting area for patients.
- Assisting with administrative tasks: Supporting the clinic's administrative functions, such as filing documents, organizing paperwork, and maintaining office supplies.
- Providing exceptional customer service: Ensuring a positive and professional experience for patients through effective communication, empathy, and active listening
Required:
- Associate's Degree or additional training
- Experience with Microsoft Office Suite, email and internet
- Strong written/verbal communication skills
- Excellent Customer Service skills
- Maintaining patient confidentiality and adhering to privacy regulations such as HIPAA
- Bachelor Degree from an accredited four (4) year university
- Experience handling payments and collections
- Knowledge of Medical Insurance plans
- Experience handling heavy call volume and multi-line phone system
- Knowledge of medical terminology
- Medical
- Dental
- Vision
- Life Insurance
- Accidental Death & Dismemberment
- Short-Term Disability
- Long-Term Disability
- 401K with match
- PTO
- Paid Holidays