Security Operations Manager

Security Operations Manager

We are looking for a driven, experienced professional to join our team as a Security Operations Manager in VA/MD/DC area.

This is a hands-on leadership opportunity for someone who enjoys being in the field, building strong client relationships, leading security teams, and helping grow the business. You will have direct responsibility for the day-to-day operations of assigned security accounts while working closely with our sales team to identify and develop new business opportunities.

What You'll Do

Lead Operations

• Take ownership of day-to-day security operations throughout your assigned territory.
• Lead and support security supervisors, officers, and other field personnel.
• Ensure client expectations, contractual requirements, company standards, and applicable regulations are consistently met.
• Conduct weekly visits with clients to evaluate service, address concerns, strengthen relationships, and identify opportunities for improvement.
• Monitor staffing, attendance, performance, training, certifications, incidents, safety, and other operational requirements.
• Ensure post orders, procedures, equipment, and staffing levels are appropriate for each client location.
• Maintain strong communication with leadership regarding operational performance, staffing, client satisfaction, and emerging issues.
• Oversee accurate payroll, billing, contract documentation, rate changes, and revenue recognition.

Build Your Team

You will play a hands-on role in building a strong security team, including:

• Recruiting qualified security officers.
• Interviewing candidates and participating in selection decisions.
• Coordinating hiring and onboarding.
• Ensuring new officers receive required orientation, training, certifications, and site-specific instruction.
• Supporting employee development, performance, retention, and accountability.
• Proactively addressing staffing needs and vacancies.

Help Grow the Business

This isn't simply an operations position. We want someone who can see opportunities and help us grow.

• Identify and provide qualified leads for new security business to the sales department.
• Build relationships with prospective clients and local business leaders.
• Recognize opportunities for expanded services and additional business with existing clients.
• Participate in prospect meetings, site visits, presentations, proposals, and business-development activities.
• Work with sales leadership to develop security solutions based on client needs.
• Represent the company professionally throughout the VA/MD/DC business community.

What We're Looking For

We're looking for someone who brings a combination of experience, leadership ability, customer-service skills, and business sense.

Preferred Qualifications

• Experience managing contract staffing operations, multiple client accounts, or a security branch/territory.
• Strong understanding of security staffing, scheduling, training, compliance, and client management.
• Proven ability to lead and motivate security personnel.
• Experience recruiting, interviewing, selecting, onboarding, and developing employees.
• Ability to identify business-development opportunities and generate leads.
• Strong organizational and administrative skills.
• Computer proficiency, including Microsoft Word and Excel.
• Valid driver's license & reliable transportation.
• H.S. Diploma or equivalent.

Please visit our website:

https://www.smssi.com/

Why St. Moritz?

Are you looking for a rewarding career in the security industry?  Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.