Security Operations Manager/3 years or more Experience Only

Operations Manager  

*MUST HAVE AT LEAST 3 OR MORE YEARS OF OPERATIONS MANAING EXPERIENCE *   

Location: Jacksonville, Florida

Schedules Available: 1st shift/Flexible a must     

Pay:

Primary Purpose and Function Must have excellent managing experience.    

We are seeking an experienced, dependable, and proactive Security Operations Manager with 3 or more-year experience, to oversee daily security operations, and ensure the safety and security of company personnel, property, assets, and visitors.

The ideal candidate will have strong leadership skills, excellent communication abilities, sound judgment, and experience managing security teams, responding to incidents, enforcing policies, and maintaining operational readiness. 

• Key Responsibilities:
• Oversee and manage all security operations across multiple contracts and locations
• Ensure compliance with company policies, client requirements, and applicable local, state, and federal regulations
• Supervise, train, mentor, and support site supervisors, managers, and security personnel to ensure consistent performance standards
• Conduct regular site visits, audits, and performance evaluations to maintain quality assurance and operational effectiveness
• Develop, implement, and maintain staffing schedules to ensure proper coverage and operational efficiency
• Manage scheduling and payroll entry with accuracy and compliance
• Conduct weekly face-to-face meetings with clients to ensure service expectations are being met and maintain strong client relationships
• Maintain ongoing communication with clients and remain accessible via phone and email to address requests, concerns, and operational needs in a timely manner
• Investigate incidents and ensure proper documentation, reporting, and follow-up actions are completed
• Assist with field operations, including client relations and special assignments as needed
• Collaborate with recruitment teams to assess staffing needs, support hiring efforts, and develop recruitment strategies
• Support onboarding and training of new officers and supervisors in alignment with company standards
• Participate in weekly operations meetings to review performance metrics, including overtime and labor costs, and identify areas for improvement
• Coordinate and support new client site start-ups to ensure smooth operational transitions
• Develop succession plans for assigned sites and provide ongoing mentoring to supervisors and managers
• Identify and implement process improvements and best practices to enhance operational efficiency and service delivery
• Maintain professionalism and composure in high-pressure situations while working effectively in a team-oriented environment