Operations Manager (Dallas Regional Office)

Overview

Why St. Moritz?

Are you looking for a rewarding career in the security industry?  Join St. Moritz Security Services, Inc., a well -established company with over 43 years in the industry.

No security program can be successfully implemented without quality people to execute the program.

The ST. MORITZ DIFFERENCE is our PEOPLE.

From the first level security officer to the CEO, St. Moritz is committed from the top down to provide the highest level of service possible.

Job Skills / Requirements

Essential Duties and Responsibilities

Operations Management

• Direct and oversee daily security operations
• Develop, implement, and maintain security policies, procedures, and post orders.
• Conduct regular assessments of security programs and recommend improvements.
• Ensure proper staffing levels and scheduling for all security posts.

Personnel Management

• Recruit, train, mentor, and evaluate security officers and supervisors.
• Conduct performance reviews and corrective action when necessary.
• Ensure officers maintain required certifications and training.
• Promote professionalism, accountability, and customer service standards.

Emergency Management

• Lead emergency response and incident management efforts.
• Coordinate responses to fire alarms, medical emergencies, severe weather, workplace violence, and other critical incidents.
• Develop and conduct emergency drills and tabletop exercises.
• Serve as liaison with local law enforcement, fire departments, and emergency management agencies.

Investigations and Reporting

• Oversee investigations involving theft, property damage, policy violations, and security incidents.
• Prepare and review incident reports and security documentation.
• Analyze trends and implement corrective actions to reduce risk.
• Maintain accurate records and evidence when required.

Risk Management

• Conduct security audits and vulnerability assessments..
• Ensure compliance with company policies, industry standards, and applicable laws.
• Support business continuity and crisis management initiatives.
• Customer and Client Relations
• Maintain positive relationships with tenants, clients, and employees
• Address security concerns promptly and professionally.
• Provide regular reports and updates to senior management

Qualifications

• 5–10 years of security management experience.
• 3–5 years of Class A High Rise supervisory or management experience.
• Knowledge of physical security, access control systems, CCTV, and emergency management
• Experience with report writing, investigations, and risk assessments.
• Proficiency with Microsoft Office, Microsoft Excel, and security management software

Key Competencies

• Leadership and team development
• Incident command and emergency response
• Risk assessment and mitigation
• Security technology management
• Investigations and reporting
• Customer service and relationship management
• Strategic planning and decision-making

Typical Work Environment

• Commercial office buildings
• Corporate campuses
• Healthcare facilities
• Residential high-rises
• Industrial and manufacturing sites
• Mixed-use properties

Education Requirements (All)

HS Diploma
GED or H.S. Equivalent

Certification Requirements (All)

Texas Level 2

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan