Guest Communication And Experience Coordinator at St Michael Cinema

Position Overview

St. Michael Cinema is seeking a dependable, professional, and confident individual to serve as the front line of guest communication and experience for our cinema and arcade.

This role is responsible for handling all incoming guest communication—including phone calls, emails, and event inquiries—while maintaining a visible and helpful presence in the arcade.

You are often the first point of contact for our guests and play a key role in ensuring a smooth, positive experience from the first interaction through their visit.

Core Responsibilities

Guest Communication (Primary Responsibility)

• Answer incoming calls and respond to emails in a timely and professional manner
• Provide accurate information on showtimes, tickets, policies, arcade, and events
• Conduct outbound follow-ups when needed (voicemails, inquiries, etc.)
• Respond to general event and party inquiries and capture all relevant details

Arcade & In-Person Presence

• Maintain an active and visible presence in the arcade during shifts
• Assist guests with play cards, games, and general questions
• Help keep the arcade clean, organized, and guest-ready

Guest Support & Problem Resolution

• Assist guests with ticketing issues, including online purchases and confirmations
• Handle guest concerns calmly, professionally, and independently
• Escalate issues when appropriate

Organization & Follow-Up

• Maintain clear and organized records of guest communication
• Assist with lost and found tracking and follow-up
• Ensure no guest inquiries are missed or left unresolved

Qualifications

• Must be at least 18 years old
• Strong verbal and written communication skills
• Comfortable and confident speaking on the phone
• Professional, calm, and solution-oriented demeanor
• Highly reliable and punctual
• Able to work independently and stay productive during slower periods
• Strong attention to detail and organization
• Customer service or hospitality experience preferred

Schedule

• Part-time (under 30 hours per week)
• Shifts scheduled primarily during:
• • Weekdays: 3:00 PM – 8:00 PM
  • Weekends: 11:00 AM – 7:00 PM
• Availability required for evenings and weekends
• Flexible scheduling across multiple team members

Additional Opportunities

• Opportunity to take on additional hours through party hosting and events
• Potential for growth into expanded responsibilities as the business grows

Final Note

This is a high-responsibility, guest-facing role that requires strong communication skills, confidence, and professionalism.

If you enjoy working with people, staying organized, and being part of a fast-paced environment, we’d love to hear from you.