What are the responsibilities and job description for the Assistant Manager position at St. Matthews House Inc?
Job Description
Job Description
Description : WHO WE ARE :
WHO WE ARE :
St. Matthew’s House is a faith based 501(c)(3) non-profit organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.
Our ministry is able to initiate a second chance at life for many facing their toughest times. With established faith-based principles and dedication, we’ve been able to see thousands of individuals and families regain their independence over the past 30 years through our numerous programs.
ABOUT THIS ROLE :
To assist the manager in his / her daily duties. To oversee the department(s) assigned by the store manager. To maintain a positive environment for our guests / donors and a fun and productive place for our volunteers and staff to work.
St. Matthew’s House is faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.
ESSENTIAL FUNCTIONS
- Assist the Store Manager in planning and implementing strategies
- Coordinate daily guest / donor service operations
- Track the progress of weekly, monthly, quarterly and annual objectives
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing team members
- Monitor operating costs, budgets and resources
- Suggest training programs and techniques
- Communicate with guests / donors and evaluate their needs
- Handle complaints from guest / donors
- Create reports, analyze and interpret data
- Conduct regular audits to ensure the highest level of service
- Make sure all employees adhere to company’s policies and core values
- Act as St. Matthew's House representative and set an example for our staff
Requirements : Education :
Education :
High school diploma, or equivalent.
Experience :
- Sales Background Preferred.
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
Mental / Visual Demands :
- Visual Merchandise and above average problem solving skills
- Ability to communicate effectively with a wide variety of people
- Ability to organize work with flexibility to accommodate frequent interruptions and changes.
- Must have regular attendance on the job
- MS Excel, Word, PowerPoint skills required
Physical Demands
- Sitting, stretching, stooping, bending, standing and walking
- Occasionally provides assistance in lifting / carrying items up to 50 pounds
Working Conditions :
Ability to work in a fast pace environment
Travel
- Valid Driver’s License and reliable transportation required. 7 year satisfactory MVR
