What are the responsibilities and job description for the Assistant Store Manager position at St. Matthew's House (Southwest Florida)?
Description
OUR CORE PURPOSE:
As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.
About This Role
As the Assistant Store Manager you will assist the Store Manager in the daily store duties. To oversee the department(s) assigned by the store manager. To maintain a positive environment for our guests/donors and a fun and productive place for our volunteers and staff to work. St. Matthew’s House is faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.
Essential Functions
Education:
OUR CORE PURPOSE:
As an expression of God’s love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.
About This Role
As the Assistant Store Manager you will assist the Store Manager in the daily store duties. To oversee the department(s) assigned by the store manager. To maintain a positive environment for our guests/donors and a fun and productive place for our volunteers and staff to work. St. Matthew’s House is faith based 501(c)(3) charitable organization that exists to transform lives in a spiritual environment that is both compassionate and disciplined.
Essential Functions
- Assist the Store Manager in planning and implementing strategies
- Coordinate daily guest/donor service operations
- Track the progress of weekly, monthly, quarterly and annual objectives
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing team members
- Monitor operating costs, budgets and resources
- Suggest training programs and techniques
- Communicate with guests/donors and evaluate their needs
- Handle complaints from guest/donors
- Create reports, analyze and interpret data
- Conduct regular audits to ensure the highest level of service
- Make sure all employees adhere to company’s policies and core values
- Act as St. Matthew's House representative and set an example for our staff.
Education:
- High school diploma, or equivalent
- Sales Background Preferred
- Customer management skills
- Strong organizational skills
- Good communication and interpersonal skills
- Visual Merchandise and above average problem solving skills
- Ability to communicate effectively with a wide variety of people
- Ability to organize work with flexibility to accommodate frequent interruptions and changes
- Must have regular attendance on the job
- MS Excel, Word, PowerPoint skills required
- Sitting, stretching, stooping, bending, standing and walking
- Occasionally provides assistance in lifting/carrying items up to 50 pounds
- Ability to work in a fast pace environment
- Valid Driver’s License and reliable transportation required.