Pharmacy Navigator-Enhanced Pharmacy Services

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2025 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Job Requisition: PHARM001443
Employment Type: Full-Time
Shift: Days
Hours Per Week: 40 Hours

Location: Memorial campus

Hiring Range: $29.89- $39.99

The actual compensation for this position will be determined based on experience and other factors permitted by law.

Responsibilities:

• Coordinate and track patient enrollment in the Enhanced Pharmacy Services program.
• Perform monthly patient adherence check-ins via phone, virtual platform, or other communication methods.
• Schedule and coordinate medication deliveries and confirm receipt of medications with patients.
• Assist patients in identifying and applying for relevant financial assistance programs (e.g., manufacturer copay cards, foundation grants, patient assistance programs).
• Perform medication prior authorization support activities and communicate with providers and insurance companies as needed.
• Maintain accurate patient documentation within pharmacy systems and patient tracking software.
• Monitor and manage the logistics of shipping materials, packaging supplies, and delivery schedules.
• Serve as the first point of contact for patients regarding their medications, deliveries, financial resources, or Enhanced Pharmacy Services participation.
• Identify and escalate patient barriers to adherence, access, or affordability to the Manager of Enhanced Pharmacy Services.
• Assist with reporting and tracking key performance metrics such as delivery rates, adherence rates, financial assistance utilization, and patient satisfaction.
• Support the Manager and team with continuous improvement initiatives and program expansion activities.

Education, Training & Experience:

• High school diploma/GED required.
• Certified Pharmacy Technician (CPhT) through PTCB or NHA required within six (6) months of hire or a registered pharmacist
• Minimum of one (1) year of experience working in a retail, outpatient, or specialty pharmacy setting preferred.
• Familiarity with patient assistance programs and medication affordability resources preferred.
• Strong communication, customer service, and organizational skills.
• Ability to manage multiple tasks, prioritize work, and adapt to evolving program needs.
• Comfortable with technology, including pharmacy software systems, patient communication platforms, and Microsoft Office Suite.

Working Conditions:

• Based primarily at St. Mary’s Hospital or affiliated outpatient sites. Monday through Friday schedule; occasional evenings based on patient or delivery needs. Majority of duties performed in an office or outpatient pharmacy environment; occasional lifting of delivery packages required.

Required Skills and Attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility.
• Takes initiative
• Able to work in a fast-paced environment
• Embraces new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).  Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to read and follow instructions.