What are the responsibilities and job description for the Systems Technical Analyst position at St. Mary's Medical Center - Huntington, WV?
Professional who provides technical support and assistance to customers, on the phone or in person related to computer systems, hardware, and software. Their primary intention is to ensure a client’s satisfaction and ability to properly operate computers, printers and other technology by responding to questions and providing technical assistance.
System Specific Duties And Responsibilities
System Specific Duties And Responsibilities
- Responding to questions on the phone, via email, in person, or through remote access.
- Offering technical assistance with the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Installing new software and hardware systems as needed.
- Overseeing new system installation and setup and customizing PCs to meet the needs of the Center for Education staff.
- Provides references for users by possibly writing and maintaining user documentation, providing help desk support.
- Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues.
- Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems.
- Demonstrates patience when working with customers for support.
- Works independently under general direction of supervisor.
- Attends meetings as requested to help learn and support customer needs.
- Communicate in a clear and concise manner to aid in customer understanding of system functionality.
- Create or log an enhancement for creation of specialized queries at the request of nurse managers.
- Use positive language to create positive perceptions about company, software and service.
- Maintain a positive persona even when dealing with frustrated customers in no win situations.
- Maintain good time management for processes and projects and be transparent.
- Document issue resolution well and communicate to peers for improved support.
- Don’t accept the “status quo” as a customer solution, but strive for service excellence in process and practice.
- Performs other functions as requested.
