What are the responsibilities and job description for the Teller position at St. Mary's Bank?
Overview
Under the direction of the Member Experience Supervisor, the Teller I is responsible for providing excellent customer service and handling routine financial transactions such as deposits, withdrawals, and payments accurately and efficiently and referring products and services to members.
Key Responsibilities
• Process customer transactions, including deposits, withdrawals, and payments.
• Maintain and balance a cash drawer daily.
• Assist customers with account inquiries and provide information on bank products and services.
• Ensure security protocols to mitigate risk are followed.
• Refer customers to appropriate bank personnel for more complex issues or services.
• Follow bank policies and procedures to ensure compliance with regulations.
• Promote and cross-sell bank products and services to meet customer needs.
• Maintain a clean and organized work environment.
• Provide exceptional customer service by addressing customer needs and concerns promptly and courteously.
Core Skill Competencies
• Communication: Clear and effective communication skills, both written and verbal.
• Member Focus: Commitment to delivering exceptional member service and enhancing the member experience.
• Attention to Detail: Ensure accuracy in transactions and account handling to avoid errors and discrepancies.
• Communication Skills: Strong verbal and written communication skills to effectively interact with customers and colleagues and work as a team player.
• Mathematical Skills: Basic math skills to handle cash transactions, balance cash drawers, and perform calculations.
• Problem-Solving: Ability to identify issues and resolve customer concerns efficiently.
• Time Management: Efficiently manage time and prioritize tasks to meet customer needs and organizational goals.
• Technical Proficiency: Familiar with Microsoft Office Suite including Word, Excel, Outlook and banking software applications.
Physical Demands
• Ability to stand for extended periods during working hours.
• Manual dexterity to handle cash and operate office equipment.
• Occasional lifting and carrying of cash drawers or office supplies up to 30 pounds.
• Visual acuity to verify customer identification and transaction details.
Qualifications
• High school diploma or equivalent.
• One year cash handling or customer service experience is preferred but not required.
• Knowledge of deposit and loan products is desired
• Willing to work as a team player, take on varied assignment and work a flexible schedule, including Saturdays.