What are the responsibilities and job description for the Wound Care Central Scheduling Full-Time Position (CSA) position at St. Luke's University Health Network?
Travel for orientation required. Remote position after orientation is complete.
The Client Services Associate is responsible for scheduling appointments, registering patients, and all other duties involving front desk operations.JOB DUTIES AND RESPONSIBILITIES:
Processes claims within assigned responsibility in a timely and efficient manner, performing all associated duties in order to ensure completeness and correctness of all patient documentation, facilitating maximum client/ company satisfaction.
Handles phone, mail, and personal inquires from and regarding patient/company accounts:
Maintains all documentation and records in accordance with federal and state regulations.
Collects proper insurance information and forms from patients and performs accurate and timely verification of third party payer and worker's compensation.
Communication and/or updating of correct patient information to appropriate staff(s), department(s), and computer system(s).
Prompt courteous reception and guidance to patients with inquiries.
Resolves or assists with complaints, misunderstandings, and inquiries related to results, pending medical record forms, turnaround times, wait times etc.
Ongoing application and knowledge of all company requirements and/or regulations.
Knowledge of complying with Federal and State law and private payer health care program requirements as well as the hospital's ethical and business policies.
PHYSICAL AND SENSORY REQUIREMENTS:
Sitting up to 7 hours/day; 1-2 hours consecutively. Walking up to 4 hours/day, 30 minutes at a time. Frequently uses fingers and hands for typing, data entry, etc. Frequently lift and carry objects up to 10 lbs. Occasionally stoops, bends and reaches above shoulder level. Must be able to hear as it relates to normal conversation. Must be able to see as it relates to general, near, far, color, peripheral and depth perception. Needs to be able to use eyes to focus on the same object throughout the day.
EDUCATION:
High School Diploma / GED required.
TRAINING AND EXPERIENCE:
Previous experience with third party billing in a healthcare facility preferred.
Previous experience in an office/administrative environment required.
Please complete your application using your full legal name andcurrent home address. Be sure toincludeemployment history forthe past seven (7) years, including your present employer. Additionally, you areencouraged to upload a current resume, including all work history, education, and/or certifications andlicenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an Equal Opportunity Employer.