Crisis Intervention Specialist

The primary duty of this position is to provide comprehensive crisis intervention, including coordination of admission / referral for patients and their families presenting for psychiatric symptom assessment. In addition, this position supports requests and assists other hospital services or external customers, in accessing the network Behavioral Health Services.

Two current positions located at St. Luke’s Grand View Campus: First Shift (7am-3:30pm) and Second Shift (3pm-11pm)

JOB DUTIES AND RESPONSIBILITIES:

• Conducts intake assessments to patients presenting with mental health needs in the Emergency Department and/or Walk In Center and makes referral recommendations to appropriate level of care.
• Interacts with the care teams that may include, physicians, advanced practitioners and other team members in addition to other behavioral health (BH) staff to facilitate referral decisions and placement, may need to coordinate with other BH team members to assist with patient flow and appropriate placement issues.
• Serves as a liaison for other hospital / network sites. Supports the requests of other patient care areas regarding patients with mental health needs, when able.
• Demonstrates understanding and maintains knowledge of Mental Health regulations and procedures as they pertain to patient rights and status of admission (voluntary/involuntary).
• Demonstrates competency in the assessment, range of treatment, knowledge of growth and development, and communication appropriate to the age of the patient treated.
• Conducts intake assessments to patients presenting with mental health needs in the Emergency Department and/or Walk In Center and makes referral recommendations to appropriate level of care.
• Interacts with the care teams that may include, physicians, advanced practitioners and other team members in addition to other behavioral health (BH) staff to facilitate referral decisions and placement, may need to coordinate with other BH team members to assist with patient flow and appropriate placement issues.
• Serves as a liaison for other hospital / network sites. Supports the requests of other patient care areas regarding patients with mental health needs, when able.
• Demonstrates understanding and maintains knowledge of Mental Health regulations and procedures as they pertain to patient rights and status of admission (voluntary/involuntary).
• Demonstrates skill as a member of the Control Team, in responding to agitation/violent behavior of individuals requiring verbal de-escalation and/or physical restraint.
• Demonstrates competence in caring for the agitated/violent patient, who may require treatment with seclusion/restraints.
• Supports the function of utilization management regarding pre-certification process for all intakes and consults.
• Monitors the therapeutic environment as necessary.
• Other related duties as assigned.

EDUCATION:

Mental health professional with a minimum of one of the following:

Bachelor’s degree in a human services field and 2-6 years of equal job experience.

Master’s degree in a human services field and 1-3 years of equal job experience. 

Master’s degree is preferred. 

TRAINING AND EXPERIENCE:

Minimally, 1 year of direct clinical mental health/crisis intervention experience required. Previous experience with case management/utilization review and managed care models preferred.