What are the responsibilities and job description for the PATIENT CARE TECH PCT / MEDICAL SECRETARY - ED position at St. Luke's Hospital?
Posting Details: Full Time Nights Emergency Department Chesterfield Campus Description:
Under the direction and supervision of the RN, the Secretary/ Patient Care Technician is responsible for the organization and daily operational support of the patient care unit and for performing clerical and receptionist duties, including requisitioning supplies, equipment and service from other departments. The Secretary/Patient Care Technician will be responsible for adhering to Hospital Policies and Nursing Standards. This position is a non-licensed/certified staff member authorized to transport and/or stock medications to meet specified essential job duties. This includes staff who do not have the authority to prescribe, dispense and/or administer medications. The Secretary/Patient Care Technician performs duties and responsibilities in a manner consistent with our mission and values.
Principle Accountabilities: % Of Time Spent
1. Performs clerical / secretarial duties to include but not limited to: 20% a. Assemble medical record. b. Accurately completes admission paperwork, obtains ID bands as needed. c. Accepts patient reservation for inpatient. d. Reviews face sheet information with patients, verifying name, address, phone number, date of birth and e-mail address and corrects as necessary. e. Checks/completes all consult orders. f. Completes discharge process in Cerner and breakdown chart. g. Transfers patients location and status in Cerner. h. Copy/request printing of chart for transfer. i. Performs computer entry as needed. j. Faxes reports. k. Stocks supplies for printer and copier. l. Enters charges/credits, updates status and location. m. Collate reports from printer and provide to charge nurse. n. Prints emergency preparedness list, medication sheets, etc. as directed. o. Prints the preferred pharmacy report and completes daily. p. Ensures completion of "Release of Information form" and places in the chart. q. Scan information as needed. r. Print reservation/OR/cath lab list.
2. Performs receptionist duties to include but not limited to: 10% a. Acknowledges and greets guests/visitors to the division. b. Escorts new patients to their room. c. Answers telephone using telephone etiquette; takes and relays messages to appropriate personnel. d. Facilitate calls to physicians, other departments, transportation, etc. e. Update whiteboard as directed. f. Answers call light and relays messages. g. Programs Nurse/PCT/secretary into call light system at beginning of shift and/or with change. h. Programs empty rooms into PCT assignment. i. Maintains positive communications with patients, coworkers, and staff.
3. Performs division duties to include, but not limited to 10% a. During Code Blue, calls doctors, clergy, SPD supplies, lab, etc. b. Calls and reports repairs or needs to maintenance. c. Inventory/order and stock paper and isolation supplies. d. Handles "lost and found" items. e. Pass Water. f. Record refrigerator temperature. g. Cleans equipment. h. Assist with cleanliness and organization of the nurses station and patient rooms.. i. Transports patients as appropriate. j. Prepare rooms for admissions. k. Transport and/or stock medications. l. Pass/return trays to carts. m. Assist with the recording or collection of QI data.
4. Performs other work duties as assigned (i.e. cross-train as registrar). a. Send messages to Ascom phones b. Checks blood tubes for expiration dates monthly. 10%
5. Secretaries in the registrar role will coordinate patient flow through the registration process. Accurately pre-registers and registers patients. 10% a. Accurately completes admission paperwork; obtains patient signatures; places name band on patient.. b. Accepts patient reservation for inpatient. c. Obtains face sheets as requested. d. Gives each patient admission packet and review contents i.e. patient rights, patient menu explaining how/when to order. e. Sets up welcome video as appropriate. f. Collects co-pays and deposits as directed g. Initiates documentation on Advance Directive, obtaining copy from HIS as necessary.
6. Other work duties as assigned Performs general, non-licensed respiratory procedures: 5% a. oximetry spot checks b. oxygen set-ups, tank exchange
7. Assist patients with mobility needs: 5% a. transfers b. turning and repositioning in bed c. maintaining a clean and safe room environment d. assisting patient to bathroom e. transporting to tests or other hospital locations f. utilizes lift equipment as needed.
8. Performs other patient care activities to include, but not limited to: 24% a. simple skin care b. oral hygiene c. partial and complete bath d. shaving e. bed making (unoccupied and occupied) f. foley care and emptying and recording output from foley catheters g. providing bedpan or urinal as needed h. weigh patients i. application and reapplication of SCD's, TED hose, Aqua K pads, cold packs j. passing and collecting meal trays, passes water, juice and snacks k. administering ice chips* l. feeding patients m. assisting with ordering meals. n. applying restraints and bed alarms as directed o. I&O p. obtain vital signs (temp, pulse, respirations, blood pressure) q. emptying drains and ostomy bags, recording output r. changing non sterile dressing changes s. assisting with after death care t. pain assessment screening u. uretheral catherization v. venipuncture w. blood sugar monitoring x. assisting with observation of suicide patients
9. Performs procedures related to specimen collection, reporting abnormal values to RN, 5% a. sputum, stool, urine 10. Participates in Division HCAHPS and "Every Patient is My Patient" goals. 5% 11. Performs patient care rounds on patients at least every 2 hours. 12. Performs 12 Lead ECG 1% 13. Performs other work duties as assigned 1% 14. Responds to Code Blue/RRT 1% 15. Transports supplies, mail , labs etc 1% 16. Takes inventory of supplies and equipment, restocks as necessary. 1% 17. Transport and/or stock medications. 1% 18. Documents patient information as directed 10%
Total 100% Education: High school diploma or GED required. Experience: 1. Basic computer skills required. 2. Verbal and cognitive ability. 3. Clerical and numerical ability. 4. May be needed to work any shift, due to 24 hour per day, 7 days per week operation. May be required to work on other patient care units as needed. 5. Maintain Safe medication Handling competency. 6. Must have one of the following: a. Completed fundamentals clinical at least by 90 days of employment. b. Have previous documented experience as a nurse assistant, EMT, or Surgical Tech in the past 3 years. c .CNA certification. d. Completed a professional or practical nursing program outside of the US and are awaiting license examination in the US. e. Have completed an Unlicensed Assistive Personnel program in Missouri in the last 3 years. OR f.Must be able to complete the required classroom and clinical education within 90 days of start date. 7. May be required to rotate shifts because of hospital's 24 hour per day 7 days a week operation. May be required to work on other patient care units as needed. 8. Able to address specific age related needs of the patient. Nursing divisions may provide care to neonates/infants, children, adolescents, adults and geriatric adults. 9. Current certification in a Basic Life Support required or course will need to be completed during orientation classes, prior to working on the nursing divisions.
COMPETENCY WILL BE VALIDATED AT LEAST ONCE EVERY THREE YEARS. STANDARDS DENOTING AN ANNUAL OR MORE FREQUENT COMPETENCY VALIDATION ARE LOCATED IN THE SCOPE OF PRACTICE. COMPLETION OF HOSPITAL SAFETY PROGRAMS ARE REQUIRED ANNUALLY.
Interaction with patients will take into consideration the specific age related needs of the patient. Nursing divisions may provide patient care to neonates/infants, children, adolescents, adults and geriatric adults. Working Conditions: Employee is required to sit occasionally, stand continuously, and walk frequently. Employee must lift/carry a light (1-20 lbs.) medium (21-50 lbs.) and heavy (50 lbs. ) load frequently. Employee may be required to lift over 100 lbs. with assistance. Employee is frequently required to bend, squat, crawl, kneel, climb, lift waist to overhead. Employee is occasionally required to reach forward and reach overhead. For repetitive action, employee is required to use both hands for simple grasping and pushing/pulling. Employee is occasionally exposed to electrical hazards and CRT terminal work. Employee is occasionally exposed to blood borne pathogens.
Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%
The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.
Job Relationships: Member of a comprehensive healthcare team, including other health care providers, the patient, the patients family and significant others.
Takes direction from: Nurse Manager, Assistant Nurse Manager, Registered Nurse Provides direction to: "NA" Supervised by: Nurse Manager, Assistant Nurse Manager
Date: ___________ Signature: ____________________________________________ Division Medical Secretary/Registrat/Patient Care Technician Written: 09/19 Review: Revised:
NO PERSON SHALL BE DENIED THE OPPORTUNITY TO APPLY FOR EMPLOYMENT ADVANCEMENT WHO SATISIFIES THE REQUISITE SKILL, EXPERIENCE, EDUCATION, HEALTH AND SAFETY REQUIREMENTS OF THE POSITION AND PERFORMS THE ESSENTIAL FUNCTIONS OF THE JOB.
Mission/Values: Mission
Vision
Core Values
Principle Accountabilities: % Of Time Spent
1. Performs clerical / secretarial duties to include but not limited to: 20% a. Assemble medical record. b. Accurately completes admission paperwork, obtains ID bands as needed. c. Accepts patient reservation for inpatient. d. Reviews face sheet information with patients, verifying name, address, phone number, date of birth and e-mail address and corrects as necessary. e. Checks/completes all consult orders. f. Completes discharge process in Cerner and breakdown chart. g. Transfers patients location and status in Cerner. h. Copy/request printing of chart for transfer. i. Performs computer entry as needed. j. Faxes reports. k. Stocks supplies for printer and copier. l. Enters charges/credits, updates status and location. m. Collate reports from printer and provide to charge nurse. n. Prints emergency preparedness list, medication sheets, etc. as directed. o. Prints the preferred pharmacy report and completes daily. p. Ensures completion of "Release of Information form" and places in the chart. q. Scan information as needed. r. Print reservation/OR/cath lab list.
2. Performs receptionist duties to include but not limited to: 10% a. Acknowledges and greets guests/visitors to the division. b. Escorts new patients to their room. c. Answers telephone using telephone etiquette; takes and relays messages to appropriate personnel. d. Facilitate calls to physicians, other departments, transportation, etc. e. Update whiteboard as directed. f. Answers call light and relays messages. g. Programs Nurse/PCT/secretary into call light system at beginning of shift and/or with change. h. Programs empty rooms into PCT assignment. i. Maintains positive communications with patients, coworkers, and staff.
3. Performs division duties to include, but not limited to 10% a. During Code Blue, calls doctors, clergy, SPD supplies, lab, etc. b. Calls and reports repairs or needs to maintenance. c. Inventory/order and stock paper and isolation supplies. d. Handles "lost and found" items. e. Pass Water. f. Record refrigerator temperature. g. Cleans equipment. h. Assist with cleanliness and organization of the nurses station and patient rooms.. i. Transports patients as appropriate. j. Prepare rooms for admissions. k. Transport and/or stock medications. l. Pass/return trays to carts. m. Assist with the recording or collection of QI data.
4. Performs other work duties as assigned (i.e. cross-train as registrar). a. Send messages to Ascom phones b. Checks blood tubes for expiration dates monthly. 10%
5. Secretaries in the registrar role will coordinate patient flow through the registration process. Accurately pre-registers and registers patients. 10% a. Accurately completes admission paperwork; obtains patient signatures; places name band on patient.. b. Accepts patient reservation for inpatient. c. Obtains face sheets as requested. d. Gives each patient admission packet and review contents i.e. patient rights, patient menu explaining how/when to order. e. Sets up welcome video as appropriate. f. Collects co-pays and deposits as directed g. Initiates documentation on Advance Directive, obtaining copy from HIS as necessary.
6. Other work duties as assigned Performs general, non-licensed respiratory procedures: 5% a. oximetry spot checks b. oxygen set-ups, tank exchange
7. Assist patients with mobility needs: 5% a. transfers b. turning and repositioning in bed c. maintaining a clean and safe room environment d. assisting patient to bathroom e. transporting to tests or other hospital locations f. utilizes lift equipment as needed.
8. Performs other patient care activities to include, but not limited to: 24% a. simple skin care b. oral hygiene c. partial and complete bath d. shaving e. bed making (unoccupied and occupied) f. foley care and emptying and recording output from foley catheters g. providing bedpan or urinal as needed h. weigh patients i. application and reapplication of SCD's, TED hose, Aqua K pads, cold packs j. passing and collecting meal trays, passes water, juice and snacks k. administering ice chips* l. feeding patients m. assisting with ordering meals. n. applying restraints and bed alarms as directed o. I&O p. obtain vital signs (temp, pulse, respirations, blood pressure) q. emptying drains and ostomy bags, recording output r. changing non sterile dressing changes s. assisting with after death care t. pain assessment screening u. uretheral catherization v. venipuncture w. blood sugar monitoring x. assisting with observation of suicide patients
9. Performs procedures related to specimen collection, reporting abnormal values to RN, 5% a. sputum, stool, urine 10. Participates in Division HCAHPS and "Every Patient is My Patient" goals. 5% 11. Performs patient care rounds on patients at least every 2 hours. 12. Performs 12 Lead ECG 1% 13. Performs other work duties as assigned 1% 14. Responds to Code Blue/RRT 1% 15. Transports supplies, mail , labs etc 1% 16. Takes inventory of supplies and equipment, restocks as necessary. 1% 17. Transport and/or stock medications. 1% 18. Documents patient information as directed 10%
Total 100% Education: High school diploma or GED required. Experience: 1. Basic computer skills required. 2. Verbal and cognitive ability. 3. Clerical and numerical ability. 4. May be needed to work any shift, due to 24 hour per day, 7 days per week operation. May be required to work on other patient care units as needed. 5. Maintain Safe medication Handling competency. 6. Must have one of the following: a. Completed fundamentals clinical at least by 90 days of employment. b. Have previous documented experience as a nurse assistant, EMT, or Surgical Tech in the past 3 years. c .CNA certification. d. Completed a professional or practical nursing program outside of the US and are awaiting license examination in the US. e. Have completed an Unlicensed Assistive Personnel program in Missouri in the last 3 years. OR f.Must be able to complete the required classroom and clinical education within 90 days of start date. 7. May be required to rotate shifts because of hospital's 24 hour per day 7 days a week operation. May be required to work on other patient care units as needed. 8. Able to address specific age related needs of the patient. Nursing divisions may provide care to neonates/infants, children, adolescents, adults and geriatric adults. 9. Current certification in a Basic Life Support required or course will need to be completed during orientation classes, prior to working on the nursing divisions.
COMPETENCY WILL BE VALIDATED AT LEAST ONCE EVERY THREE YEARS. STANDARDS DENOTING AN ANNUAL OR MORE FREQUENT COMPETENCY VALIDATION ARE LOCATED IN THE SCOPE OF PRACTICE. COMPLETION OF HOSPITAL SAFETY PROGRAMS ARE REQUIRED ANNUALLY.
Interaction with patients will take into consideration the specific age related needs of the patient. Nursing divisions may provide patient care to neonates/infants, children, adolescents, adults and geriatric adults. Working Conditions: Employee is required to sit occasionally, stand continuously, and walk frequently. Employee must lift/carry a light (1-20 lbs.) medium (21-50 lbs.) and heavy (50 lbs. ) load frequently. Employee may be required to lift over 100 lbs. with assistance. Employee is frequently required to bend, squat, crawl, kneel, climb, lift waist to overhead. Employee is occasionally required to reach forward and reach overhead. For repetitive action, employee is required to use both hands for simple grasping and pushing/pulling. Employee is occasionally exposed to electrical hazards and CRT terminal work. Employee is occasionally exposed to blood borne pathogens.
Occasionally: 1-33%, Frequently: 34-66%, Continuously: 67-100%
The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.
Job Relationships: Member of a comprehensive healthcare team, including other health care providers, the patient, the patients family and significant others.
Takes direction from: Nurse Manager, Assistant Nurse Manager, Registered Nurse Provides direction to: "NA" Supervised by: Nurse Manager, Assistant Nurse Manager
Date: ___________ Signature: ____________________________________________ Division Medical Secretary/Registrat/Patient Care Technician Written: 09/19 Review: Revised:
NO PERSON SHALL BE DENIED THE OPPORTUNITY TO APPLY FOR EMPLOYMENT ADVANCEMENT WHO SATISIFIES THE REQUISITE SKILL, EXPERIENCE, EDUCATION, HEALTH AND SAFETY REQUIREMENTS OF THE POSITION AND PERFORMS THE ESSENTIAL FUNCTIONS OF THE JOB.
Mission/Values: Mission
Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke's is dedicated to improving the health of the communities we serve.
Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence and respect for each other and those we serve.
Vision
As an independent healthcare network, we create healthy communities in the region through our commitment to high quality, safe and personalized services.
Core Values
Human Dignity
We accept and treat all persons as being created in the image of God.
Compassion
We respond with caring to the needs of others as if they were members of our family.
Justice
We honor each person's rights and responsibilities in light of the common good.
Excellence
We set and strive to attain high standards of performance and continuous improvement.
Stewardship
We use our talents and resources wisely, with honesty and integrity.
Salary : $30,000 - $38,000