What are the responsibilities and job description for the Scale House Operator position at St. Lucie County Florida?
Job Summary
Position Overview: The Scalehouse Operator is responsible for clerical and customer service work in assisting with solid waste services, including handling point-of-purchase payments and managing inbound and outbound scales. This position requires effective communication, accurate record-keeping, and attention to detail. The Scalehouse Operator plays a key role in customer service, maintaining accurate billing records, and ensuring the proper functioning of the scalehouse. The position reports directly to the Scalehouse Supervisor.
Essential Job Functions
Key Responsibilities:
Scale Operations and Customer Service:
- Operate inbound and outbound solid waste scales daily.
- Answer customer calls and provide information about solid waste services, including County procedures, regulations, and fees.
- Resolve customer issues and answer inquiries about billing and receipts.
- Handle currency for customer payments and make accurate change.
- Maintain clear and efficient communication with customers through both telephone and two-way radio.
- Work flexible hours, including evenings, weekends, and holidays
- Perform data entry for customer account records and maintain logs.
- Process records related to billing and receipts.
- Generate and maintain daily reports related to scalehouse operations.
- Ensure accuracy and balance of daily cash receipts for bank deposits.
- Oversee the cleanliness and organization of the scalehouse, including both interior and exterior areas.
- Report and address maintenance needs, including malfunctioning equipment, debris accumulation, and supply shortages.
- Monitor the scalehouse equipment and grounds to ensure proper functioning and appearance.
ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: The Scalehouse Operator primarily works indoors in a scalehouse setting, either standing or sitting. There is potential for vision strain due to extended computer work. The environment may involve the handling of various types of waste and equipment, requiring attention to safety and cleanliness. Safety precautions should always be followed to prevent accidents and ensure a clean working environment.
SAFETY EQUIPMENT & PERSONAL PROTECTIVE EQUIPMENT (PPE): Employees are required to adhere to all safety protocols and utilize appropriate safety equipment and personal protective equipment (PPE) provided to ensure a safe working environment. Specific requirements include:
- Mandatory PPE: Employees must wear designated PPE, which may include safety goggles, gloves, hard hats, hearing protection, and respiratory masks, depending on the tasks performed.
- Safety Training: All employees will receive training on the proper use and maintenance of safety equipment and PPE to minimize risks and ensure compliance with safety regulations.
- Inspection and Maintenance: Employees are responsible for regularly inspecting their PPE for wear and tear, and reporting any damaged equipment to their supervisor for replacement.
- Emergency Equipment: Familiarity with the location and use of emergency equipment, such as fire extinguishers, first aid kits, and eyewash stations, is required.
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
EEO STATEMENT:
St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply.
Qualifications
Qualifications: Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively.
- High school diploma or GED required.
- Considerable experience in record-keeping, customer service, and public contact roles is preferred.
- Knowledge of office procedures and ability to learn solid waste regulations and policies.
- Ability to learn scalehouse equipment operation and relevant industry-specific software.
- Demonstrated proficiency with Microsoft software applications including Outlook and Word.
- Strong skills in data entry, record-keeping, and report generation.
- Excellent customer service skills, including effective communication and problem-solving abilities.
- Capable of performing basic arithmetic and handling cash transactions accurately.
- Ability to work under high-stress conditions and maintain composure.
- Ability to establish and maintain effective working relationships with the public and co-workers.
- Ability to work flexible hours, including evenings, weekends, and holidays
- Maintain a valid Florida driver’s license and a good driving record.
Additional Information
Pay Grade G08
Driving Position – Operating County vehicles and/or equipment may be a function of this position.
PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 1 background screening.
Salary : $24 - $36
