What are the responsibilities and job description for the Desktop Analyst II position at St. Lucie County Board of County Commissioners?
Technical Support & Troubleshooting:
- Serve as the primary IT support resource for the Medical Examiner’s Office while providing backup and support for the Emergency Operations Center, 911 Communications, and other assigned public safety operations.
- Provide advanced support for desktops, laptops, tablets, printers, specialized software, and related peripherals supporting public safety, forensic, medical, and County operations.
- Troubleshoot workstation, application, network connectivity, and peripheral issues affecting MEO operations, emergency dispatch, forensic operations, and assigned County business functions.
- Coordinate with vendors and internal IT teams to minimize downtime of critical public safety and forensic systems.
System Administration & Security:
- Support compliance with CJIS Security Policy requirements, including secure workstation configurations, access controls, and audit readiness.
- Assist with NG911 cybersecurity initiatives and implementation of security best practices for Emergency Services IP Networks (ESInet).
- Support role-based security, account provisioning, endpoint protection, patch management, and vulnerability remediation.
- Maintain security of sensitive criminal justice, medical examiner, and protected County information.
- Assist with Local Agency Security Officer (LASO) responsibilities, including hardware inventory, user access management, security documentation, and audit preparation as assigned.
Project & Vendor Coordination:
- Collaborate with vendors and IT peers to resolve critical issues and implement specialized public safety, forensic, and medical systems.
- Assist with procurement, asset tracking, and inventory management for MEO, BOCC, EOC, and other assigned public safety technology assets and environments.
- Support planning and execution of technical projects, system upgrades, deployments, and lifecycle replacements.
Emergency Response & Disaster Recovery:
- Participate in 24/7 emergency standby rotations supporting County emergency operations.
- Provide technical support during Emergency Operations Center activations, hurricanes, disasters, planned events, and emergency exercises as assigned.
- Respond to critical system outages affecting MEO operations, emergency dispatch, forensic operations, or County emergency response.
- Assist with disaster recovery planning, business continuity, and Continuity of Operations (COOP) activities.
- Provide technical support at alternate County emergency facilities or other designated locations as operational needs require.
Mission-Critical Public Safety Systems:
- Provide backup and support for CentralSquare Computer-Aided Dispatch (CAD), Mobile Data Terminal (MDT) infrastructure, emergency communications systems, and related public safety applications.
- Maintain specialized Medical Examiner and forensic systems and assist with emergency management systems utilized by the EOC.
- Coordinate software upgrades, testing, vendor maintenance, and lifecycle support for critical public safety technologies.
- Assist in maintaining the availability, security, and performance of systems supporting law enforcement, fire rescue, emergency management, Animal Safety, and Medical Examiner operations.
Audio-Visual & User Training:
- Set up and maintain AV equipment for meetings, training sessions, emergency briefings, and operational coordination activities.
- Deliver user training and technical guidance related to public safety, forensic, medical, and other supported County applications.
- Maintain technical documentation and standard operating procedures in compliance with operational, legal, and procedural requirements.
COMPETENCIES: The following competencies are key to success in this role, enabling effective contribution, collaboration, and adaptability in a dynamic work environment.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and collaboration abilities.
- Ability to work independently and within a team.
- Detail-oriented with a commitment to system security and uptime.
- Strong analytical skills to assess and resolve technical issues efficiently.
- Effective time management and ability to handle multiple tasks simultaneously.
ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: The work environment is primarily office-based, with occasional field visits to various sites. Employees may be exposed to typical office conditions, including computers, printers, and office equipment. During site visits or meetings, there may be occasional exposure to outdoor environments. The role may involve stress due to project deadlines, public interactions, and complex problem-solving. Prolonged computer use can also lead to eye strain and repetitive motion injuries.
SUPPLEMENTAL INFORMATION:
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
EEO STATEMENT:
St. Lucie County BOCC is an Equal Opportunity Employer. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position, in accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws.
Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively.
- High school diploma or equivalent (GED) required.
- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.
- Three (3) years of desktop support, systems administration, or technical support experience, preferably supporting public safety, emergency communications, healthcare, forensic, or other mission-critical environments.
- Equivalent training, certifications, or experience may be considered in place of preferred degree.
- Valid Florida Driver’s License with a good driving record.
- Preference for CompTIA certifications (e.g., A , Network , Security ).
- Knowledge of Microsoft .NET, SQL databases, IIS, networking concepts, endpoint management, and cybersecurity best practices.
- Experience supporting enterprise applications, integrated public safety systems, and specialized forensic or medical software preferred.
- Familiarity with CJIS Security Policy requirements, NG911 technologies, emergency communications infrastructure, and disaster recovery principles preferred.
- Ability to troubleshoot public safety, forensic, medical, and secure communications systems and applications.
- Must be available during emergencies and natural disasters on short notice.
- This position may require evening and weekend work, sometimes with little advanced notice.
Driving Position – Operating County vehicles and/or equipment is a primary function of this position.
PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 2 background screening which includes fingerprinting.
Salary : $69,581 - $104,372