What are the responsibilities and job description for the Desktop Analyst II position at St. Lucie County Board of County Commissioners?
HIRING RANGE FOR THIS POSITION IS MINIMUM TO MIDPOINT.
POSITION OVERVIEW: This is a technical position working to support St. Lucie County’s 911 Call Center and Emergency Operations Center. The IT Desktop Analyst II provides advanced technical support for desktops, laptops, tablets, printers, and specialized software across multiple departments, ensuring optimal performance of mission-critical systems. This role requires expertise in troubleshooting hardware and software issues, maintaining network connectivity, and providing technical assistance to end-users. The position is designated Priority One for County emergencies, including disaster recovery operations, and may require work outside regular hours.KEY RESPONSIBILITIES:Technical Support & Troubleshooting:
- Provide on-site and remote technical support for computer systems, applications, and network connectivity.
- Diagnose, resolve, and document hardware and software issues to minimize downtime.
- Support mission-critical operations, including Computer-Aided Dispatch (CAD) systems, forensic software, and law enforcement applications.
- Manage user accounts, permissions, and security settings for departmental software.
- Implement and maintain cybersecurity best practices, including encryption, malware protection, and software patching.
- Monitor system performance and apply updates to optimize functionality and security.
- Collaborate with vendors and IT peers to resolve technical issues and implement new technology solutions.
- Assist with hardware and software procurement, asset tracking, and inventory management.
- Support the planning and execution of system upgrades and deployments.
- Participate in 24/7 emergency standby rotations to provide IT support during disasters and critical incidents.
- Ensure all mission-critical systems remain operational during high-demand periods.
- Provide on-site technical assistance at the Emergency Operations Center (EOC) or other designated locations during emergencies.
- Set up and maintain AV equipment for meetings, training sessions, and emergency briefings.
- Develop and deliver training materials to assist end-users in utilizing IT systems effectively.
- Maintain technical documentation and standard operating procedures for IT systems and processes.
COMPETENCIES: The following competencies are key to success in this role, enabling effective contribution, collaboration, and adaptability in a dynamic work environment.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and collaboration abilities.
- Ability to work independently and within a team.
- Detail-oriented with a commitment to system security and uptime.
- Strong analytical skills to assess and resolve technical issues efficiently.
- Effective time management and ability to handle multiple tasks simultaneously.
PHYSICAL REQUIREMENTS: The position requires the ability to sit, stand, and walk for extended periods. It involves frequent use of hands and fingers for typing, writing, and operating office equipment. Occasional lifting of objects up to 25 pounds may be necessary. The role also requires the ability to communicate effectively both verbally and in writing and may involve attending evening and weekend meetings as required. Prolonged computer use may pose a risk for eye strain or repetitive motion injuries.
ENVIRONMENTAL CONDITIONS AND WORK HAZARDS: The work environment is primarily office-based, with occasional field visits to various sites. Employees may be exposed to typical office conditions, including computers, printers, and office equipment. During site visits or meetings, there may be occasional exposure to outdoor environments. The role may involve stress due to project deadlines, public interactions, and complex problem-solving. Prolonged computer use can also lead to eye strain and repetitive motion injuries.
SUPPLEMENTAL INFORMATION:
This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position.
EMERGENCY RESPONSE/RECOVERY ACTIVITIES:
County employees are considered essential personnel in providing and continuing services to our community during and following a disaster, such as a hurricane, or in other emergency situations. As a requirement of County employment, County employees are subject to being required to remain at work during an event, respond to a recall immediately following an event and/or immediately reporting to work when an all clear is declared by the County Administrator. During these types of events, County employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.
ADA STATEMENT:
A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act.
EEO STATEMENT:
St. Lucie County BOCC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply.QUALIFICATIONS: Candidates should possess a solid foundational background that demonstrates their ability to engage with the responsibilities of the role effectively.
- High school diploma or equivalent (GED) required.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Three (3) years of experience in desktop support, technical assistance, or system administration, preferably in a public safety, forensic, or healthcare environment.
- Equivalent training, certifications, or experience may be considered in place of formal education.
- Valid Florida Driver’s License with a good driving record.
- Preference for CompTIA certifications (e.g., A , Network , Security ).
- Knowledge of Microsoft .NET, SQL databases, IIS, networking concepts, and cybersecurity protocols.
- Ability to troubleshoot CAD systems, forensic software, and law enforcement applications.
- Must be available during emergencies and natural disasters on short notice.
- This position may require evening and weekend work, sometimes with little advanced notice.
Driving Position – Operating County vehicles and/or equipment is a primary function of this position.
PRE-EMPLOYMENT SCREENING: This position requires a physical, drug testing, driver's license verification and level 2 background screening which includes fingerprinting.
Salary : $67,554 - $84,443
