What are the responsibilities and job description for the INFORMATION SPECIALIST - RFT position at St Louis Public Library?
Our ideal candidate is someone who will connect the community to our resources to further our primary mission as a customer-centered public library providing vital services to the people of St. Louis. The Information Specialist is enthusiastic, patient, and committed to providing excellent customer service and is comfortable working with the public and providing technology-related assistance.
In this role you will:
- Assist customers with library card registration and checking out and returning library materials.
- Assist in preparation, delivery, and receipt of Library materials; receive payment from customers.
- Provide technology assistance to customers with Library equipment.
- Assist with daily housekeeping operations, projects, and opening and closing of the building.
- Provide passport and notary services to library customers.
Assist with programming as needed.
You will need to be:
- Friendly, patient, and able to build relationships at all levels.
- Able to see the big picture and promote consistency and excellence of service.
- Capable of effectively presenting information and responding to questions from customers and staff
- Flexible, positive, and willing to work with staff and colleagues to successfully overcome challenges.
Organized, detail-oriented, and able to work with competing tasks and priorities.
You will need to have:
- At least six months of customer service-related experience, or an associate’s degree, or equivalent from a two-year college or technical school.
- Strong communication, writing, and presentation skills.
- Strong organizational skills.
- Ability to learn and use technology as the Library continues to evolve.
- The ability to speak publicly in order to execute unique and exciting events.
Benefits include:
- Competitive salary range starting at $36,636/year
- Medical, dental, and life insurance
- Paid vacation, holidays, and sick days
- Pension plan through the Employees Retirement System of the City of St. Louis
- Partial tuition reimbursement for approved courses
Professional development
Hours for this position are:
Tuesdays and Wednesdays 11:30 am - 8:15 pm; Thursdays 8:45 am- 5:30 pm; Fridays and Saturdays 8:45 am - 5:15 pm. Hours subject to change.
About Carpenter Library:
- A Carnegie Library originally built in 1927, Carpenter Library has been renovated and expanded at its original location
- Offers public services on one floor
- Spaces include a computer lab, auditorium, 4 quiet rooms, and mezzanine area
About the neighborhood:
Carpenter Library has been serving south-city residents for over 99 years. The branch is located at the end of the South Grand ‘international district’ and serves a diverse population, including the neighborhoods of Tower Grove East, Tower Grove South, Benton Park, Benton Park West, and Dutchtown.
To apply:
If you are interested in this opportunity, please visit slpl.org/employment and submit your resume with your application. Thank you!