What are the responsibilities and job description for the Housing Specialist position at St. Louis Housing Authority?
POSITION SUMMARY
This is a non-exempt position responsible for the processing of assigned client caseload for the Housing Choice Voucher program in a manner that provides accurate information, responsive customer service and complies with program requirements. Duties include scheduling appointments, interviewing clients, organizing large volumes of data, tracking different types of information, performing calculations and maintaining data on the computer system. This position manages a caseload of approximately 500 clients.
SLHA residents and program participants are encouraged to apply.
REQUIRED QUALIFICATIONS:
- Must have a High School Diploma or equivalent. Required knowledge, skills and abilities for this position would normally be gained through the equivalent of two (2) years at an accredited college or university in a related field.
- Experience: One (1) year experience and/or training, preferably, work in the Real Estate or government fields. Must obtain a Section 8 Occupancy Certification and a Rent Calculation Certification within twelve (12) months of employment.
DUTIES AND RESPONSIBILITIES
- Organize and manage large volumes of information in various formats
- Communicate clearly both verbally and in writing
- Complete all reports legibly
- Read, Interpret and Apply complex policies and procedures
- Perform accurate mathematical computations
- Good spelling and grammatical skills
- Skill in the use of a personal computer and various software packages
- Ability to type 30 wpm
- Ability to organize and schedule various appointments with clients, including but not limited to recertification, voucher issuance and program compliance
- Maintain files in strict accordance with the file organization protocol requirements
- Skill in preparing and organizing documents for conducting client recertification in accordance with the HUD requirements and SLHA policies and procedures
- Skill in interviewing clients to determine the necessary data to process eligibility, recertifications, complaints and other program requirements
- Conduct annual recertifications on or before the date the recertification is due
- Skill in monitoring and investigating clients' and landlords' compliance with the program requirements based on complaints, third party or public information and take appropriate action to enforce program requirements
- Ability to maintain attendance in accordance with the SLHA Personnel Policy requirements
BENEFITS
Your total compensation is more than the dollars you receive in your paycheck. In addition to a competitive salary, SLHA also offers:
- Medical Plans
- Dental Plan
- Vision Plan
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Flexible Spending Accounts for medical or dependent care
- Paid CLE and Bar Dues
- Paid Time Off, Vacation, Sick, Personal and Holidays
- 401(a) employer contribution equal to 12.7% of annual salary
SLHA is a qualifying employer for the Public Service Loan Forgiveness Program