What are the responsibilities and job description for the MEMBER CARE SPECIALIST position at St. Louis Community Credit Union?
JOB SUMMARY :
The job is service oriented and clerical in nature, which requires effective verbal and written communication with managers and staff on a daily basis. Teamwork with peers, inner department and intra departmental is essential to provide the best service to our internal and external members. Must be able to effectively and professionally communicate with all interactions, including but not limited to phone, email, instant messaging, and in-person. Priorities could include but not be limited to the following : contacting members by phone, letters, or email, to resolve past due loans. Processing documentation and paperwork related to loan collection activity. Processing and posting of member account activity for payments, collection of fees and / or charges, and any other research for loans. Understand and comply with all state and federal regulations and laws. Ensure compliance with all governing regulations especially the Bank Secrecy Act requirements. Bank Secrecy Act knowledge determined by the Employee's position and responsibility.
Individual exercises discretion and independent judgment with respect to matters of significance. Position qualifies for work from home options based upon meeting the terms of the SLCCU Remote Work Policy and SLCCU Remote Work Agreement.
Essential Functions
- Contact members with past due loans and work with them to resolve the situation by using SLCCU services including direct deposit, offering additional fund and loan modifications.
- Outbound phone calls on past due loans will be required, and the minimum number of calls may be assigned as volume dictates by manager.
- Skip tracing skills are essential to have effective results in contacting debtors and will be required to be performed as needed.
- Handle aspects of repossession of collateral, bankruptcy filings and charge off loan and deposit accounts.
- Assist with collection agency and attorney correspondence as needed.
- Process appropriate file maintenance on loan accounts.
- Process transactions such as debit or credits vendor related payments.
- Respond to and process electronic and written credit bureau disputes.
- Processing of General Ledger related activity.
- Process payment protection plan claims (disability and death). Process cancellations on products such as Extended Warranty or GAP after repossession, before charge off.
- Follow-up on loan accounts activity related to department.
- Must have a clear courteous phone voice, as well as in person to transact department related business with members and co-workers as well as consultations with members and / or settlement advise.
- Must remain service oriented as to determine member needs and inform members of specific services offered by SLCCU.
- Help to ensure the integrity of the SLCCU brand at all times.
- Complete special projects and miscellaneous assignments or functions as required and / or assigned.
- Some Saturday hours may be required.
Each employee of St. Louis Community will be held to and accountable for each of the areas outlined in our " ACT " plan listed below :
Accountable
Compliant
Teammate
Qualifications :
Physical Requirements :
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to do data entry, stand / walk, bend / stoop / crouch, kneel / push / bend, talk and / or hear. The employee must occasionally lift and / or carry up to 30 pounds. The employee must occasionally drive from his or her home office to different branches.
How to Apply :
St. Louis Community Credit Union offers a competitive compensation package with incentives and benefits including Medical, Dental, Vision, 401K and Pension as well as the ability to grow with the organization.
Applicants should apply online at www.stlouiscommunity.com Click on the Careers tab. You may upload your cover letter, resume and salary requirements there as well.
St. Louis Community is an Equal Opportunity Employer
No Phone Calls Please