What are the responsibilities and job description for the Jill's Restaurant Supervisor position at St Julien Hotel & Spa?
Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.
St Julien Hotel & Spa is seeking a hands-on Supervisor to provide leadership and guidance to all department associates, and who will support the Jill’s Restaurant Management team in overseeing the day-to-day operations of three interconnected outlets: Jill’s Restaurant & Bistro, In-Room Dining, and the daytime outdoor terrace (open seasonally).
Essential Job Functions:
- Remain knowledgeable of all restaurant/IRD positions and their respective duties in order to facilitate cohesive and thorough training, answer all guest inquiries satisfactorily, and to be able to seamlessly fill in/assist staff as needed.
- Effectively train staff so that they are able and empowered to consistently provide service that meets the Hotel’s luxury service standards.
- Hold all staff accountable to the policies and procedures of the Hotel; communicate performance expectations and provide ongoing, honest, and productive feedback.
- Handle guest complaints with courtesy and expediency to the standards of St Julien Hotel & Spa, elevating larger issues to the attention of Jill’s upper management.
- Treat associates with respect and dignity in regards to scheduling, diversity, appreciation/recognition, suggestions for improvement, and other pertinent job-related issues.
- Assist with coaching and counseling of associates when appropriate and within boundaries of authority.
- Monitor staff’s compliance with safe/sanitary food and beverage handling and responsible alcohol service; issue corrective guidance and/or disciplinary action as needed.
- Help facilitate daily pre-shift meetings and quarterly staff meetings; collaborate with Jill’s management on the content and execution of all meetings.
- Work collaboratively with all departments to ensure that potential guest issues are addressed and resolved quickly and without interrupting the guests’ experience.
- Continually search for ways to improve procedures, training, interviewing, and other Hotel services.
- Other duties as requested by manager.
Ideal Candidate:
- Has a passion for hospitality and exceptional guest service, a cheerful and upbeat attitude, and a desire to lead others by example.
- Promotes collaboration and a positive, professional work environment.
- Represents themselves and the Hotel with the highest level of integrity and professionalism, a service-focused demeanor, and a courteous, sincere attitude at all times.
Qualifications:
- Minimum 2 years’ supervisory and/or management experience required. Must be well-versed in restaurant operations and capable of executing all essential duties listed.
- Previous fine dining and/or luxury hospitality experience highly preferred.
- Must be able to stand for several hours at a time and be able to lift up to 25 lbs. on a frequent basis.
- Valid TIPS/ServSafe certification required, or must be obtained within 45 days of hire.
- Open and flexible availability is required. Interested candidates must be able to work weekends and holidays.
Perks & Benefits:
- Medical, dental, and vision insurance options*
- Paid time off (PTO)*
- Paid holidays (including associate's birthday)*
- Paid sick leave
- Aflac supplemental insurance options
- 401(k) with Company match
- RTD EcoPass
- 50% employee discount in Spa and restaurant
- Discounted associate room rate
- Requires Full Time employment status
FULL TIME POSITION AVAILABLE
APPLICATION DEADLINE: 05/31/2025
As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.
