What are the responsibilities and job description for the Director - Digital Experimentation (Memphis, TN) position at St. Jude Children's Research Hospital - ALSAC?
At ALSAC you do more than make a living; you make a difference.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
Lead the vision, strategy, and culture of experimentation across our digital ecosystem. You’ll build and scale a high-performing team, foster cross-functional collaboration, and champion best practices through governance and education. Your work will accelerate learning, spark innovation, and drive measurable business impact.
Key Responsibilities
Required:
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
We like people who are different…because we’re different, too. As one of the world’s most iconic and respected nonprofits, we know what it’s like to stand out. That’s why we’re looking at you. Your background, perspective, and desire to make an impact set you apart. As we work to help St. Jude cure childhood cancer, we're calling on the game-changers, innovators and visionaries to join our family. Not just for the kids of St. Jude, but also for you. Because at ALSAC, we develop and celebrate our employees. So, bring your whole, authentic self and become part of our shared mission: Finding cures. Saving children.®
Job Description
Lead the vision, strategy, and culture of experimentation across our digital ecosystem. You’ll build and scale a high-performing team, foster cross-functional collaboration, and champion best practices through governance and education. Your work will accelerate learning, spark innovation, and drive measurable business impact.
Key Responsibilities
- Team Leadership & Operational Excellence
- Build and scale a best-in-class experimentation hub.
- Define and evolve processes, governance, and tooling to support consistent, high-quality experimentation.
- Establish a repeatable framework that enables scalable, impactful testing across teams.
- Enablement & Education
- Design and lead training programs to build experimentation fluency across the organization.
- Empower teams with the tools and knowledge to confidently apply test-and-learn methodologies.
- Foster a culture of curiosity, learning, and data-driven decision-making.
- Talent Development & Mentorship
- Lead a multidisciplinary team, supporting career growth through coaching, training, and clear development paths.
- Create an environment that encourages innovation, ownership, and continuous improvement.
- Governance & Knowledge Management
- Ensure rigorous documentation and methodological consistency across all experiments.
- Maintain a centralized repository of test learnings to promote transparency and cross-functional visibility.
- Champion best practices that drive repeatability and scale.
- Cross-Functional Collaboration & Influence
- Partner across channels and divisions to embed experimentation into daily workflows and strategic planning.
- Drive alignment and shared ownership of experimentation outcomes to maximize impact.
- Strategic Planning & Prioritization
- Develop and manage a dynamic experimentation roadmap that balances quick wins with long-term capability building.
- Provide strategic direction that supports agile testing cycles and sustainable growth.
- Technology & Industry Leadership
- Stay ahead of emerging tools, platforms, and industry trends.
- Evaluate and implement technologies that enhance experimentation efficiency and effectiveness.
- Measurement & Impact Reporting
- Build performance dashboards and reporting frameworks to communicate outcomes and insights.
- Enable data-driven decisions through clear, actionable reporting.
Required:
- Bachelor’s degree
- 7–10 years of experience in digital experimentation, decision science, or related fields
- Proven track record of leading experimentation programs and teams at scale
- Master’s degree in Business, Computer Science, Mathematics, or related field
- 5 years of experience training and governing research/testing methodologies
- Experience driving strategic experimentation initiatives in large organizations
- Deep expertise in quantitative analysis, behavioral science, and statistical testing
- Strong understanding of Agile methodologies; experience using Jira to manage work
- Excellent interpersonal and communication skills
- Ability to influence and collaborate across diverse teams and levels of the organization
The following Benefits & Perks apply to Full-Time Roles Only.
We’re dedicated to ensuring children and their families have every opportunity to enjoy life’s special moments. We’re also committed to giving our staff excellent benefits so they can do the same.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
