Guest Services

With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care.

The Receptionist will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved.

Models a service attitude towards others, takes ownership in solving problems and takes the initiative to make things better.

Is friendly and courteous to residents, patients, and co-workers.

Answer phones within 3 rings, take messages and/or direct calls to appropriate party.

Greet and direct visitors (i.e., family members, vendors, prospective residents, volunteers)

Assist residents with various needs (i.e., make change, sell stamps, mail, schedule appointments)

Collect resident fees and write receipts.

Prepare outgoing mail (i.e., first class, return receipt, UPS)

Receive and distribute resident and facility mail.

Forward appropriate mail (i.e., deceased residents, residents moved)

Routine clerical duties as assigned by the Office Manager/Resident Concierge

Schedule guest cottages and collect appropriate fees.

Schedule residents appointments in accordance with established drive schedule and routine

Report to the Office Manager/Resident Concierge all unusual situations, keeping her/him informed on problems, accidents or special needs arising from communications at the front desk.

Maintain front office fax machine and copier machine (i.e., make sure all supplies are at appropriate stock levels)

Distribute faxes to appropriate person in a timely manner.

Other duties as assigned by Office Manager/Resident Concierge

High School graduate or GED

2 years experience on PBX or multi-line telephone systems

Prefer front office experience, specifically interaction with customers.

Analyticalthe individual synthesizes complex or diverse information

Problem solvingthe individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

Oral communicationthe individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings

Leadershipthe individual inspires and motivates others to perform well and accepts feedback from others, possesses political savvy and is a team player

Quality managementthe individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness

Judgmentthe individual displays willingness to make decisions, exhibits sound and accurate judgment, and makes timely decisions

Ability to handle heavy phones, work calculator, intercom system, two-way radios, fax machine and copier machine.

Ability to accurately make change.

Ability to communicate verbally and in writing, with residents, visitors, and staff.

Ability to sit for extended periods of time as well as getting up frequently to direct residents, visitors, and staff to other areas.

Ability to multi-task in a fast-paced environment with high demands

Ability to maintain pleasant, caring, and compassionate demeanor in stressful situations.

Ability to read, write and speak English.

Ability to perform Essential Duties

Genuine caring for and interest in the care of mature adults, persons with disabilities and hospice patients

Ability to perform work tasks within the Physical Demand Requirements

Ability to comply with the Resident Bill of Rights and the Employee Responsibilities

Ability to comply with organizational and departmental safety policies and procedures