What are the responsibilities and job description for the Business Office Manager position at St Joseph Village?
Position Description:
Saint Joseph Village is a senior living community in Coppell, TX, and part of the Forefront Living family. Our mission is to come together and make each moment matter for those we serve.
Were looking for compassionate, dedicated individuals who want to join our team and be part of something meaningful.
With a shared legacy in business and healthcare innovation, our family of care-oriented organizations blends values built on compassion and faith with high-quality senior care - long-term care, Alzheimer's and memory care, skilled nursing and rehabilitation therapies, hospice, and palliative care.
ESSENTIAL DUTIES
Maintain accurate census in accounting software daily
Distribute daily census report
Perform all aspects of private pay collections including but not limited to mailing statements, sending letters, making phone calls, attending AR meetings to discuss unpaid accounts, and appropriate follow-up with all questions related to private pay billing statements
Enter all private pay and miscellaneous payments into accounting software
Process refunds, write-offs, and adjustments as needed
Assist with A/R reports as assigned
Perform month-end close procedures timely and accurately, including:
Preparing and posting journal entries for prepaids, FF&E, reclasses, and accruals
Reconciling all assigned balance sheet accounts
Research and reconcile past due balances
Prepare and review month-end financial reports for accuracy
Manage Resident Services Desk staff, including recruiting, training, coaching, evaluating, and supervising day-to-day operations and performance
Other duties as assigned by the Executive Director or Corporate Controller
Will be part of MOD rotation_ Manager on Duty
MINIMUM REQUIREMENTS
Associate's Degree in Accounting or 24 years previous month-end close experience
Experience in computerized accounting systems and standard software
Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers, and other facility staff
Ability to understand and explain A/R billing statements to all concerned
Self-starter with aptitude for following through on details and resolving discrepancies
Ability to read, write, and speak English
Ability to perform Essential Duties as outlined above
Genuine caring for and interest in elderly and handicapped people
Ability to perform work tasks within the Physical Demand Requirements as outlined below
Ability to comply with the Resident Bill of Rights and the Employee Responsibilities
Ability to comply with organizational and departmental safety policies and procedures
Models a service attitude toward others, takes ownership in solving problems, and takes the initiative to make things better; is friendly and courteous to residents, patients, and co-workers
PREFERRED QUALIFICATIONS
Bachelors Degree in Accounting, Finance, or Business Administration
35 years of experience in senior living or healthcare GL month-end close, billing and collections
Experience with month-end close processes and financial reporting
Familiarity with Yardi or similar senior living accounting software
Supervisory experience in a business office or accounting environment
KEY COMPETENCIES
Analytical Skills: Ability to interpret financial data, identify discrepancies, and implement corrective actions
Attention to Detail: Ensures accuracy in billing, GL reconciliations, and reporting
Leadership: Ability to manage and develop staff effectively
Communication: Clear and professional interaction with residents, families, and internal teams
Problem-Solving: Proactive approach to resolving billing and collection issues
Time Management: Ability to prioritize tasks and meet month-end deadlines
Integrity: Maintains confidentiality and adheres to ethical standards in financial practices