Medical Record Document Chaser

Medical Record Document Chaser
Location: Fort Lauderdale, FL 33316 (Monday–Friday, 8:30 AM – 5:00 PM)
Employment Type: Full-Time
Salary: $20.00–$25.00 per hour (regular reviews and raises commensurate with performance)

About Us:
St. Joseph Medical is dedicated to improving daily life for individuals living with diabetes through high-quality continuous glucose monitoring systems, personalized support, and exceptional service. Our mission is to make life with diabetes easier by delivering advanced diabetes management tools and compassionate care to those who need it most.

Position Overview
Our ideal candidate will have an upbeat and positive attitude, excellent phone etiquette and manners, and phone work experience, making a high volume of outbound calls per day.

Being in charge of medical records, or filing and retrieving or maintaining medical records or being the record custodian, is not the kind of experience needed for this job. On-the-Phone-All-Day Job making outbound calls to Dr offices and sweet-talking the staff to send you the medical records you need to make a compliant medical record file for each patient.

We are looking for individuals who are:

• Experienced in chasing medical documentation. We are NOT a call center, but call center experience could be helpful.
• Experienced in making a high volume of outbound calls daily (100 )
• Be responsible for following up to acquire the requested documents.

Key Responsibilities

• Call our patients doctors’ offices to collect information missing from patient files: RX, medical notes etc. Many doctors' offices will require repeated calls to acquire documentation. Candidate must be fearless in making repeated calls, and be diligent in acquiring the needed documentation.
• Be responsible for following up to acquire the requested documents. This can include calling the doctors’ offices and asking again and again until they send it, calling the patients to let them know their doctor won’t send the needed information, and working with the patient to collect the documentation. Occasionally dealing with upset patients and overworked doctor’s office staff.
• This is a heavy phone job (over 100 outgoing calls per day). Please have experience with and a willingness to work with people on the phone, build relationships with doctors’ offices and patients over the phone while always maintaining a calm and respectful demeanor.

Required Qualifications

• Must be able to perform diversified and confidential communications, data entry, and document chasing to complete patient medical files.
• Needs excellent verbal communication skills, ability to communicate compassionately and effectively with a wide range of personalities, accents, and attitudes that may be encountered at the other end of the phone line.
• Microsoft Office skills and accurate data entry.
• Must be experienced, dependable, punctual, reliable and consistent.
• PC proficient in Microsoft Word, Excel, PowerPoint and other MS Suites.
• Database experience preferred. Call center experience helpful.
• Requires strong attention to detail, strong organizational skills, and strong verbal and written communication skills.
• Be task-oriented, and be able to multi-task, self-manage & prioritize.
• Be a self-starter who can work independently with little supervision.
• Have Excellent Telephone Etiquette and Patience.
• Possess Computer Skills and the ability to learn new computer programs/procedures with ease.
• Be a fearless dialer and phone communicator.

Education:

• High School Diploma
• Medical Vocational/Technical School graduates are a plus
• Healthcare experience a plus

Experience Level:

• DME Experience preferred
• Knowledge of medical terminology is helpful but not required
• Willing to train the right personality

How to Apply
Interested candidates must submit their application via email to:
notifications@stjoseph.health

Please use the following format:

• Subject Line: Medical Record Document Chaser [Full Name]
• Email Body: Include exactly: "Please review the resume attached. " Then add a short paragraph explaining why you’re a great fit and relevant past experience

Please note: failure to follow the application instructions above will result in automatic application denial.

St. Joseph Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $20 - $25