What are the responsibilities and job description for the Patient Scheduling Coordinator Phys Clinics position at ST JOHNS HEALTH?
JOB SUMMARY
Responsible for all functions related to admissions of clinic patients, including initial financial counseling for patients.
Responsible for cashier functions. Delivers services according to the Scope of Services for Patient Registration.
Responsible for providing customer focused, efficient and professional patient registration. Updates existing patient
system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed
from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks, and
charge cards. Responsible for collection of cash at time of service when warranted. Adheres to and practices St.
John's Health Corporate Compliance Program and participates in Performance Improvement activities.
Responsible for all functions related to admissions of clinic patients, including initial financial counseling for patients.
Responsible for cashier functions. Delivers services according to the Scope of Services for Patient Registration.
Responsible for providing customer focused, efficient and professional patient registration. Updates existing patient
system information to ensure accuracy of demographic and insurance data. Obtains pre-authorization when needed
from payer. Communicates co-pays and deductibles to patients. Receives receipts and deposits cash, checks, and
charge cards. Responsible for collection of cash at time of service when warranted. Adheres to and practices St.
John's Health Corporate Compliance Program and participates in Performance Improvement activities.
ESSENTIAL FUNCTIONS
Registration
· Completes all registration forms completely and accurately, including signatures, insurance information and proper
billing information. Consistently responds to patient, public and employee requests (direction, hospital activities, etc.)
in a polite, positive, friendly and professional manner.
· Ensures patient information is entered into the systems accurately and timely. Capable of fielding multiple phone
calls using proper phone etiquette and maintains patient confidentiality.
Registration
· Completes all registration forms completely and accurately, including signatures, insurance information and proper
billing information. Consistently responds to patient, public and employee requests (direction, hospital activities, etc.)
in a polite, positive, friendly and professional manner.
· Ensures patient information is entered into the systems accurately and timely. Capable of fielding multiple phone
calls using proper phone etiquette and maintains patient confidentiality.
Patient Payments
· Acquires appropriate documents and information from the patient at time of service. Obtains payments and
accurately records payment in a timely manner. Calculates and collects deductibles, co-pays, and co-insurance
payments at time of service.
· Counts and balances cash drawer at the beginning and end of business every day, retrieves cash receipts, posting
information, verifies and prepares deposits for patient accounting.
· Acquires appropriate documents and information from the patient at time of service. Obtains payments and
accurately records payment in a timely manner. Calculates and collects deductibles, co-pays, and co-insurance
payments at time of service.
· Counts and balances cash drawer at the beginning and end of business every day, retrieves cash receipts, posting
information, verifies and prepares deposits for patient accounting.
Customer Service
· Responds to customers in a friendly manner to all inquiries. This includes patient office visits, phone calls, and
account balance inquiries, accepting and receipting payments. Refers patients to the appropriate person if needed.
· Responds to customers in a friendly manner to all inquiries. This includes patient office visits, phone calls, and
account balance inquiries, accepting and receipting payments. Refers patients to the appropriate person if needed.
Other Duties
· Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.
· Performs other duties as assigned by the supervisor/manager and completes other tasks as assigned.
JOB REQUIREMENTS
Minimum Education
Required: NA
Minimum Work Experience
Required: Computer experience necessary. Ability to problem solve difficult and stressful situations. Experience with insurance
billing and/or medical admitting/cashiering. Able to adjust to different schedules and different clinics. Excellent
communication, interpersonal, phone and customer service skills required.
Preferred: Medical or general office experience preferred.
Minimum Education
Required: NA
Minimum Work Experience
Required: Computer experience necessary. Ability to problem solve difficult and stressful situations. Experience with insurance
billing and/or medical admitting/cashiering. Able to adjust to different schedules and different clinics. Excellent
communication, interpersonal, phone and customer service skills required.
Preferred: Medical or general office experience preferred.
FUNCTIONAL DEMANDS
Working Conditions
Clinic office setting. Frequent interruptions and stressful situations. Must be on-site at the St. John's Health Campus
or other facilities to fulfill the responsibilities of this role.
Working Conditions
Clinic office setting. Frequent interruptions and stressful situations. Must be on-site at the St. John's Health Campus
or other facilities to fulfill the responsibilities of this role.
Physical Requirements
90% of shift sitting at a computer. 75-90% of shift sitting at a desk. Intermittent standing and walking. Ability to push,
pull, bend, and reach. Ability to lift 20 pounds.
90% of shift sitting at a computer. 75-90% of shift sitting at a desk. Intermittent standing and walking. Ability to push,
pull, bend, and reach. Ability to lift 20 pounds.
Direct Reports: None
Reports to: Clinic Operations Manager - Specialty Care
Internal & External Contacts
Patients and family members, visitors, vendors, staff members and general public.
Patients and family members, visitors, vendors, staff members and general public.
LEADERSHIP CAPABILITIES
Attention to Detail
• Completes tasks in a way that ensures there are no errors
• Methodically and patiently reviews work to identify any mistakes or discrepancies
• Creates and stores documentation in a way that is thorough and easy to access
Attention to Detail
• Completes tasks in a way that ensures there are no errors
• Methodically and patiently reviews work to identify any mistakes or discrepancies
• Creates and stores documentation in a way that is thorough and easy to access
Composure
• Avoids becoming defensive or irritated when times are tough
• Maintains balance when the unexpected happens
• Avoids becoming defensive or irritated when times are tough
• Maintains balance when the unexpected happens
Interpersonal Skills
• Relates well to all kinds of people, up, down and sideways, inside and outside the organization
• Builds appropriate rapport
• Uses diplomacy and tact
• Relates well to all kinds of people, up, down and sideways, inside and outside the organization
• Builds appropriate rapport
• Uses diplomacy and tact
Organizing
• Can coordinate multiple activities and resources at once to accomplish a goal
• Arranges information and files in a useful manner
• Can coordinate multiple activities and resources at once to accomplish a goal
• Arranges information and files in a useful manner
Time Management
• Uses his/her time effectively and efficiently
• Concentrates his/her efforts on the more important priorities
• Gets more done in less time than others
• Uses his/her time effectively and efficiently
• Concentrates his/her efforts on the more important priorities
• Gets more done in less time than others
Salary : $22 - $31