Protective Service Officer (over nights 11:00pm-7:30am rotating shifts)

Job title: Protective Services Officer

Mentored by: Protective Services Manager

Accountable to: Elders, Core Team, family members

Hours: (Full-Time Overnights)

Position Summary:

Has the responsibility to promote safety and provide protection to life and property of those who live and work at St. John’s.

Qualifications & Education Required:

• High School Diploma or GED
• NYS Security Guard license or NYS Security Guard certification preferred
• Valid NYS driver’s license with ability to meet agency driving standards.
• Current CPR AED certification required.
• Basic computer knowledge
• One year of experience in the security field. Experience in a health care setting preferred
• Knowledge of principles and processes for providing customer and personal services
• Willingness to embrace and exemplify St. John’s Brand Characteristics

Core Organizational Competencies:

• St. John’s Brand Characteristics - Embrace living by being Friendly, Respectful, Responsive, Compassionate, Innovative and Fun towards elders, families and colleagues.
• Teamwork - Actively participates. Assists team members; offers encouragement. Acknowledges/welcomes elders. Keeps team members informed. Recognizes achievements and efforts of others.
• Job Knowledge - Consistently demonstrates working knowledge of all aspects of job. Remains current on job related changes and trends.
• Planning/Organization - Demonstrates initiative; plans appropriately. Uses time, materials, resources effectively. Organizes work to ensure commitment and priorities.
• Productivity - Consistently maintains high activity and efficiently produces acceptable volume of work. Consistently meets deadlines and commitments.
• Quality - Consistently produces accurate, timely work which meets required quality standards. Pays attention to detail. Sets high standards of performance for self and actively seeks continuous improvement. Provides elder-driven care.
• Reliability - Consistently delivers on commitments. Can be counted on to accomplish tasks without follow up. Available when required by elder or team and can be counted on to help or assist when needed. Responds in a timely manner.
• Demeanor (attitude) - Embraces change with optimism. Addresses concerns appropriately. Positively communicates. Good listener. Consistently maintains a positive demeanor.

Position Competencies:

• Displays sense of urgency
• Works well under pressure
• Passes on information to co-workers with clarity
• Maintains confidentiality when requested
• Speedy and timely decision maker, ambitious and driven
• Shows sensitivity to others
• Keeps silent when others express themselves
• Adheres to guidelines and established procedures easily
• Enjoys being around people who are different
• Adapts appropriately to cultural differences
• Considers downstream consequences
• Shows self-discipline in all areas
• Focus remains on priorities

Position Responsibilities:

• Monitors the grounds and building to ensure safety
• Secures residents’ belongings.
• Administrates lost & found section
• Maintains and assures safe handling and proper care of protective services equipment
• Assists with all emergencies until properly relieved.
• Enforces traffic and parking rules
• Monitors SJH fire system
• Monitors door & assistance alarms
• Leads the way in customer service and answers SJH phone system
• Investigates & reports unsafe practices or conditions
• Assist in conducting major & minor investigations of incidents and/or accidents.
• Conducts disaster drills & fire drills as required
• May teach fire/safety classes to residents & staff as assigned
• Make safety inspection tours of the facility as assigned
• Provide escorts of employees when necessary

Physical Requirements:

• Walking, running, lifting (as much as 50 lbs.), pushing (as much as 250 lbs.), climbing stairs.

Exposure to Conditions:

• May be exposed to infectious diseases. Exposed to physical aggression