Receptionist Floater

The Receptionist Floater (Medical/Dental/Mental Health) receives and registers patients; makes/cancels appointments; provides referrals to other departments or services; helps walk-in patients obtain appropriate appointments or services; facilitates patient flow; assists patients in completing required documents; retrieves and files medical charts. Must be able to travel to different clinic locations as requested by the Director of Operation or Clinic Manager. Will provide service to; Medical, Dental, and Mental Health.

Benefits:

• Free Medical, Dental & Vision
• 13 Paid Holidays PTO
• 403 (B) retirement match
• Life Insurance, EAP
• Tuition Reimbursement
• SEIU Union 
• Flexible Spending Account
• Continued workforce development & training
• Succession plans & growth within

QUALIFICATIONS

Education:

• High School or GED

Experience: (Required)

• Travel to different clinic locations  
• Bilingual-Spanish (Preferred)
• Proficient Microsoft Office  
• EHR- Electronic Health Record (Preferred)
• PMS- Practice Management System (Preferred)
• Good organizational skills

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule may vary, must be able to travel clinic to clinic as requested by the Director of Clinic Operation or Clinic Manager.
• Meets and greets patients; announces, directs, and/or escorts to the appropriate area.
• Answers, screens, and directs calls on a multi-line phone system; takes detailed messages and/or forwards telephone calls to appropriate practitioner, voice mail, or pager.
• Must be able to cope in a “fast-paced” environment.
• Organizes and maintains file system; files correspondence and other records.
• Orders and maintains supplies, arranges for equipment maintenance, and keeps reception area organized.
• Input patient information and demographics into the computer system.
• Demonstrates a high level of professionalism in dealing with confidential and sensitive issues.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to effectively communicate with people at all levels and from various backgrounds.
• Understand and respond to a diverse population.
• Perform some repetitive motion activities.
• Pull Medical/Dental/Mental Health charts.
• Process Patient Registration.
• Maintain patient flow and reduce waiting time as much as possible.
• May schedule appointments for patients and specialty care.
• May perform receptionist and/or routine clerical duties such as filling out forms, answering telephones, or filing.
• Collect co-payments and/or fees and donations.
• Handles other duties as requested by the Clinical Manager.
• Handles billing for Medical/Dental/Mental.
• Electronic Health Record (EHR) inputting prescriptions and patient charts.
• Practice Management System (PMS) Registration, Scheduling and Billing.

St. John’s Community Health is an Equal Employment opportunity employer