Parish Secretary/ Receptionist

St. John the Apostle Catholic Church in Hialeah has an immediate opening for a Parish Secretary/ Receptionist (Full-time) who will be responsible for providing first-point-of-contact customer service for general inquiries and visitors to St. John the Apostle. Primary duties are answering and greeting callers, assessing their needs, and directing them to the appropriate parties. The Parish Secretary / Receptionist receives and directs both walk-in and scheduled visitors. As a member of St. John the Apostle Catholic Church Administration Office, this employee assists in other clerical and/or administrative task of the Office as needed. The ideal candidate is someone who is an authentic witness to their love of Jesus Christ in the Catholic faith, works diligently and conscientiously and respects the human dignity of all those coming to the parish office. The Parish Secretary/Receptionist performs all duties and responsibilities in alignment with the mission, vision and values of the Catholic Archdiocese of Miami.

Schedule: 37.5 hours per week, Monday through Friday 9:30 a.m. to 5:30 p.m.

Responsibilities:

• Provide exemplary customer service to employees and others who contact St. John the Apostle Catholic Church by phone or in person, assess their needs and direct them to the appropriate parties.
• Provide callers answers to basic questions on operations, office locations and schedules, or document their concerns for escalation to the appropriate party.
• Maintain order in visitor waiting / reception area.
• Perform clerical duties such as data input; preparing mailings; accepting and distributing packages.
• Coordinate submission and enter content into weekly parish bulletin software and submit for printing by deadline.
• Learn basic terminology and titles of personnel in the Roman Catholic Church, especially in relation to hierarchical structure, in order to effectively relay messages and policies.
• Maintain contact information for re-direction to parties outside of the Parish (i.e., Catholic Charities for people seeking immediate direct services, etc.)
• Assist with St. John the Apostle Office tasks as assigned with confidentiality and discretion, demonstrating excellent internal and external customer service.

Qualifications:

• Preferred: Post-secondary College or business-school education and one year switchboard experience in a customer-service environment; or equivalent education and experience.
• Must have knowledge of basic tenets of Catholic Church and parish structures.
• Must be supportive and respectful of the mission and tenets of the Roman Catholic Church; experience in Roman Catholic environment preferred.
• Good oral and written English-language communication skills, including clear speaking voice.
• Good Spanish-language spoken and written communication skills required.
• Good spelling and grammar required.
• Proficiency in MS Outlook, Word, and Excel; PowerPoint a plus.
• Good computer literacy, including ability to navigate online applications and knowledge of search-engine-optimization best practices.
• Excellent customer service skills, including ability to maintain focus on and professionalism with people in challenging situations, both in person and by phone.
• Demonstrated history of maintaining strict confidentiality.
• Must be able to multi-task and retain accuracy in an environment of competing deadlines.
• Must have good interpersonal skills and a positive, a professional demeanor.

To apply: Send resume with cover letter in English and Spanish to Rev. Luis A. Cruz, Sch.P.; at cruz.schp@gmail.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Ability to Relocate:

• Hialeah, FL 33010: Relocate before starting work (Required)

Work Location: In person